Event management: Manages all aspects of events from base engagement, planning calls, venue coordination, catering, shipments, registration, marketing, etc.Collaborator: Works with internal and external assets and partners in the planning and execution of events with an emphasis on customer and client support.Entrepreneurial problem solver: Promotes continual creative improvement and actively contributes to a culture of innovation, excellence, and accountability.Detailed operator: Adheres to established processes and procedures to drive efficiency and ability to manage multiple projects simultaneously.Results -driven self-starter: Comfortable with ambiguity and the ability to push through indecision to propose new ideas and deliver results.Strong communicator: Exceptional verbal and written communication skills and the ability to present instructions, updates and reports to internal and external peers, leaders, and customers.

Created educational content for the ProsperU financial literacy program. Planned, designed, and facilitated classes that focus on financial wellness and life skills for the community.Partnered with subject matter experts to bring clarity to various specialized topics. Provided support for the facilitators.Collaborated with the marketing department to plan and execute marketing programming.

Established and managed the RAFL Unite program, a unit morale program initiated by the Secretary of the Air Force to increase camaraderie among squadron members. Executed funds for both non-appropriated and appropriated funding for squadron purchases. In 2019, led the whole Air Force in execution and implementation.Planned, conducted, and maintained the initial training program for the squadron POCs (Points of Contact) for the Unite program. After initial training, guides the POCs through the event coordination process for their respective units. Designed the Unite event guides for squadron POC and leadership to reference and placed on the Lakenheath FSS website for ease of use. Regularly refreshed guide to accommodate new businesses and activities offered based on feedback and local trends.Planned, developed, marketed and executed diversified, innovative need based social, cultural, installation-wide special events, community programs, and unit cohesive activities to support the military community. Created and maintained a consolidated calendar for all Force Support Squadron activities. The platform allows activities to plan, manage, collaborate and deconflict schedules.

Established, implemented and managed programs to meet community needs. Adapted the original programming to include more variety which led to increase of participation by 175%. Due to increased programming and knowledge of the Camp Foster mission, foot traffic increased by 605% - from 700 per month to 4,240.Designed and delivered marketing materials including flyers, brochures, calendars and presentations for print, electronic, and web-based distribution to inform the target populations in the community of the available activities and services. Increased visibility on Facebook by 540%- from 600 followers to 3,250.Developed, improved and maintained working relationships with US Military and local community leaders. Recruited, developed, trained and supported volunteers to assist with USO programs and events. Heightened team effectiveness through training & development and recognition of volunteers. Produced and maintained reports, files and databases of transportation records, financial reports, invoice tracking, invite lists, attendee/VIP lists, meetings correspondence and inventory and mailing detail sheets. Managed a yearly budget.

Ensured excellent service delivery and maximized banking center profitability by reducing losses and fostering teamwork. Recruited, interviewed, hired, trained, and scheduled associates. Coached associates to ensure high quality customer service. Established and provided guidance in developing and implementing team/individual goals and assessing progress. Approved customer transactions and resolved customer issues. Possessed a high degree of analytical skills to adapt and respond in diverse situations that may be presented due to financial misuses or unique dilemmas due to military lifestyle. Followed fraud prevention and security procedures.Posses in-depth product knowledge and handling of complex transactions and issues. Skill in conducting interviews and delivery of formal and informal presentations and briefings to Camp Commanders, school personnel, units, programs representatives, and officials.

Plans, implements, administers, and advises associates to actively participate in all aspects of the educational process. Interviews and directs associates by guiding them to use tact and diplomacy when dealing with individual's financial information. Responds in a clear and well-expressed manner to associates questions and performs follow up as needed.Openly communicates and integrates the bank's strategic plan with associates and management regarding course and student related problems and concerns. Travels to various branches for training and services and activities to promote training materials to further their skills. Manages business relationships and promotes a high degree of partnership between senior leadership and team objectives. Designs, develops, and updates instructional material for associate training courses that support company goals and work plans. Assesses organizational needs, identifies trends, and implements a schedule to accomplish team objectives. Knowledge of education theories, principles, and techniques, and ability to use those skills and techniques to gather educational and personal information in order to facilitate to their individual needs.Maintains effective and positive working relationships with team members, and other team leaders. Serves as technical expert on a variety of educational programs as well as financial procedures. Uses technical writing, facilitates/trains, measures performance, assesses multimedia, and works independently and with a worldwide team. Performs a variety of outreach and customer services duties with our military community.