Becky Daniell Email & Phone Number

I have the pleasure of helping one of the most complex and effective tech giants on the planet get and keep happier customers through the effective and targeted use of artificial intelligence. Responsible for retention, account health/satisfaction, value realization, and growth.

I supported a team of technical restaurant consultants who leverage Toast's first party product modules and extensive network of integration partners to grow their business and provide the richest food experiences possible to their clientele.Key accomplishments:-Scaled escalation support to reduce ticket volume to my team by 15% and counting-Oversaw.

Developed a team of 14 responsible for owning operational escalations and performance of top trade and education book publishers, an $8.7BB annual business. Owned 3 vendor success programs driving accurate vendor royalty payments, accurate and rich vendor metadata inputs, and high-quality front-line customer service support for books publishers. Oversaw.

Acted as primary US operational POC for 2 of the top 5 book publishers and all distributors ($303MM GMS in 2018). Drove regular calls, resolved escalations, and communicated partner experience feedback to development and product owners. Key accomplishments:- Transitioned ownership of US selection goals and tracking from Vendor Management to TAM, in which.

Greater Seattle Area

Account owner for 7 Studios / Networks, oversaw the timely launch of over 300 titles per month to Amazon customers. Resolved operational escalations for these accounts from ingestion to publishing. Led Quarterly Operations Reviews with top 5 studios to review operational performance and Amazon operational priorities. Acted as the voice of the partner in.

Responsible for 73 publisher relationships as POC for XBSGAMES (Xbox Store Business Team). Defined strategy and scope for XBSGAMES vendor team, prioritized workload, and liaised between FTEs and vendors. Owned Personalization for Xbox Store (avatars, themes, gamer pics) including promotional prioritization, feature adoption, and content release management.

Supervised Surface Enterprise Order Desk, enabling over 18,000 devices fulfilled by channel.

Seattle, WA

Oversaw annual operating budget portfolio of $46 million, tracking team discretionary spend. Managed quarterly variable head count capacity and budget reforecasting process.

Greater Seattle Area

Designed digital advertising strategies to maximize exposure and efficiency in reaching client’s target audience. Represented KING5.com in sales opportunities with potential and existing clients. Wrote and maintained all content for Evening Magazine’s website.

Instructed children in speaking, reading, listening and writing the English language and designed supplementary cultural projects.