As the Head of Customer Education, I create instructional content and lead trainings for Custom Charts users.

As a Senior Process Consultant, I work directly with clients to deliver best-in-class solutions utilizing the Atlassian product suite and ancillary products. Projects involve identifying and leveraging technologies and frameworks (ITIL, agile, SAFe) of the business, and translating that into the configuration of the Atlassian tools to best support the organization. In this role, I also work directly with clients to train them on the Atlassian tools, and, to create process and organizational change management documentation.

As a Customer Education Trainer, I designed, developed, and delivered creative educational solutions for complex school district needs. The Customer Education Trainer role was new to this part of the organization. Because of this, part of my role included working with internal stakeholders to develop processes and guidelines around job responsibilities and success metrics.

● worked with school districts throughout North America to implement online registration● facilitated data delivery to the district Student Information System (SIS)● consulted closely with clients on best practices, form design and data specifications● managed multiple projects simultaneously, developing and adhering to client timelines and project launch dates● lead district trainings at key points in the project● utilized CSS, HTML, and Excel to build and design forms● provided phone and online support for families accessing registration

• Cared for 2 children, ages 6 to 9• Carried out daily activities to meet physical and emotional needs of children• Organized activities, took them on field trips, tutored them in math and reading

• Planned lessons, tutored (one-on-one and group); instructed students, helped teacher organize and manage classroom• Participated in teacher team meetings, gym classes, music and art classes• Assisted with lunch and recess duties

• Mentored elementary school children at Rosewood site• Helped children with homework, participated in games and outdoor activities