Deborah Mcdaniel Email & Phone Number

Colorado Springs, Co, Us

President and CEO of a full-service small business coaching firm, which specializes in attachment-based leadership coaching, executive, health & wellness coaching, and strategic planning to scale up women-owned digital and Saas-based businesses. Directed executive teams as a fractional Chief Operating Officer for multiple high-growth small companies, including an international management group. Developed CRM and project management systems to improve operational efficiencies during high-growth periods.

- Built CRM system to manage agency clients from lead through offboarding in Clickup- Oversee international team of 5- Provide strategic mapping and launch planning- Built robust and dynamic payment tracking system to streamline payment collections

- Developed strategies for enhanced client satisfaction & retention.- Grew annual revenue from $250,000 to $500,000 in 9 months through closing operational gaps and optimizing client journey.

- Spearheaded record-breaking $180,000 group program launch- established a robust and dynamic CRM using Clickup.- Streamlined and automated the client journey, from onboarding to offboarding.- Grew annual revenue from $800,000 to $1.2 million in 6 months through closing operational gaps.

Colorado Springs, Colorado, United States

• Enhanced team productivity by streamlining processes and implementing time-saving strategies.• Managed 4 external collection agencies and 1 middleware vendor.• Developed strong client relationships through consistent communication and attentive service.• Served as the Project Manager and wrote RFPs for multiple projects, including replacing the Customer Identification Vendor.• Developed multiple SharePoint workflows to automate the A/R collections process and significantly reduce the amount of time required to collect on accounts and monitor during the month.• Oversaw multiple programs, such as the Quality by Design (QBD) process creation and documentation, Scams and Fraud Management, and Employee Productivity and Quality improvement initiatives.• Investigated and respond to high-profile customer escalations, and provide timely communication and resolution, while maintaining the highest confidentiality.• Mentored junior team members, fostering professional growth through guidance on best practices in the industry.• Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field.

Colorado Springs, Co

Bachelor Of Arts - Ba

Certificate

Associate Of Arts (A.A.)

Certificate

Certificate