Ben Francis's Location
Atlanta Metropolitan Area, United States
Ben Francis's Contact Details
Ben Francis work email
- Valid
- Valid
- Valid
- Valid
- Valid
Ben Francis personal email
n/a
Ben Francis phone numbers
About Ben Francis
Customer Success Nerd 🤓 Nonprofit professional turned SaaS executiveCrossFit L1 Trainer 🏋️♀️ Amateur CrossFit athlete 💪
Ben Francis's Current Company Details
Ben Francis Work Experience Details
-
Director Of Customer SuccessHapilyAtlanta, Ga, Us
-
Director Of Customer SuccessEvident Apr 2024 - PresentAtlanta, Georgia, United States -
Founding Member, Success NetworkVitally.Io Jul 2023 - PresentFounding & Contributing Member of the Vitally Customer Success Network -
MemberCustomer Success Collective Feb 2023 - PresentAtlanta, Georgia, United StatesThe Customer Success Collective exists to create a space to help individuals and organizations drive company-wide alignment around customer success as the scalable, sustainable source of business growth. Join our Slack community and never miss out again! -
Head Of Customer Success/Support/ComplianceSalesmsg Dec 2021 - Apr 2024Department owner for Customer Success, Support, and Compliance teamsCustomer Success & Support department ownerNRR mover: 116% NRR in first year of department ownershipProcess development: True 'built from scratch' internal and external processes spanning Onboarding, NPS, Case Studies, Reviews, and moreImplemented CSP: Vitally to automate expansion through value-driven upsellingPeople Ops: Hired and managed Customer Success and Support teams to scale while exceeding targets for NRR, CSAT, NPS -
Senior Customer Success ManagerIntellum Oct 2021 - Dec 2021- Enterprise Customer Success Manager: Amazon, Atlassian, Palo Alto Networks- Relationship owner for post-sale accounts including technical onboarding and lifecycle account management- Strategic advisor: technical expertise, strategic advice to achieve client business objective, a resource for best practices for client market, application, and use-cases- Revenue management: ownership of client renewals, revenue and feature expansion, churn mitigation through needs-based advisement, proactive renewal outreach/discovery- Build customer relationships and become a trusted advisor on their high-value business problems- Product guru: technical platform expert, tailored recommendations based on client need- Customer Advocate: cross-functional support and communication ownership to drive a customer-centric approach to new features and services, escalation of customer needs to internal teams- Internal voice of the customer to inform product decisions to maximize value for my clients- Product development collaborator: Conducted client discovery calls to inform product roadmap needs analysis, product pitch development -
Customer Success ManagerIntellum Nov 2020 - Oct 2021- Relationship owner for post-sale accounts including technical onboarding and lifecycle account management- Revenue management: ownership of client renewals, revenue and feature expansion, churn mitigation through needs-based advisement, proactive renewal outreach/discovery- Build customer relationships and become a trusted advisor on their high-value business problems- Product guru: technical platform expert, tailored recommendations based on client need- Customer Advocate: cross-functional support and communication ownership to drive a customer-centric approach to new features and services, escalation of customer needs to internal teams- Internal voice of the customer to inform product decisions to maximize value for my clients
-
Customer Success LeadColliers International Nov 2019 - Nov 2020Greater Atlanta Area- Product owner - Salesforce- Product management - MyColliers, REscour - User adoption management - User onboarding (group & individual training) & lifecycle support - Third-party partnership management -
Customer Success ManagerFlock Safety Sep 2018 - Nov 2019Greater Atlanta AreaGrowing Atlanta-based tech startup in target markets through customer advocacy, public & private partnerships, press coverages - Strategic account management and growth targeted MSA’s - Installation project management & technical onboarding - Customer growth, lead generation, sales of additional services over 400k in ARR - Sales engineering support for Account Executives through pilot programs/partnerships -
Customer Success ManagerParkmobile, Llc Nov 2017 - Sep 2018Atlanta Metropolitan Area- Enterprise Account Manager- Client account lifecycle management: onboarding, training, quarterly reviews - Managed feature adoption and new feature requests- Client advocate for product support interactions, bug reporting- Technical onboarding of Parkmobile regional deployments -
Client Success ManagerCallrail Feb 2017 - Oct 2017Atlanta, GeorgiaCallRail provides call analytics to data driven marketers so they can improve customer acquisition- $1.5M Annual Recurring Revenue managed- Retain and grow Enterprise Accounts (Agencies and Brands).- Engage with Accounts through every stage of their lifecycle with CallRail (onboarding, training, quarterly business reviews).- Advise customers about our integrations (Google Analytics, Google AdWords, Salesforce, Marketo, Hubspot, A/B Testing) and -Drive feature engagement through analysis of user trends, current feature adoption, and industry type.- Aggregate, document, prioritize and advocate product escalations and new feature requests. -
Alternative Spring Break CoordinatorStop Hunger Now Sep 2015 - Jan 2016Marietta, GaStop Hunger Now seeks to engage college students to become active participants in the fight against global hunger through inviting students to spend time with a Stop Hunger Now office and learn all about global hunger from the experts. Students who participate in Stop Hunger Now Alternative Service Breaks receive training to become advocates for global hunger on their campuses. At Stop Hunger Now we strive to create champions for efforts to eradicate global hunger. As the Alternative Spring Break Coordinator my primary duties are university relations, student outreach, and alternative break trip event planning. -
Assistant Program ManagerStop Hunger Now Sep 2014 - Jan 2016Marietta, GaMeal Packaging Event facilitation, volunteer management, lead generation, program development, faith group relations, university relations, student group outreach,
-
Organizing InternAmnesty International Jan 2014 - May 2014Atlanta, GeorgiaAs an intern with Amnesty I have coordinated direct and indirect member communication, help requests, database management and other communication with the Southern Regional Office. Other work consists of field organizing work such as student and local group coordination and social media management. I have also served as an assistant to the southern Field Organizers. -
SpecialistApple Retail Sep 2011 - Dec 2012Perimeter StoreAs a specialist for Apple I had the opportunity to provide award winning customer service at the highest level of retail. During my tenure with Apple, I served as a mobile technician by providing technical support for iOS devices, facilitated individual training appointments on Mac OS and iOS, and visual merchandising.
Ben Francis Skills
Social Media
Customer Service
Nonprofits
Event Planning
Social Media Marketing
Facebook
Microsoft Office
Public Speaking
Merchandising
Graphic Design
Management
Mac
Social Networking
Marketing Communications
Creative Writing
Event Management
Marketing
Sales
Program Management
Account Management
Volunteer Management
Fundraising
Community Outreach
Volunteer Engagement
Non Profits
Sales Presentations
Non Profit Program Development
Salesforce.com
Operations Management
Sales Operations
Customer Oriented
Feature Optimization
Revenue And Profit Growth
Google Adwords
Google Analytics
Customer Success
Start Ups
Customer Retention
User Experience
Software As A Service
Product Adoption
Ben Francis Education Details
-
Kennesaw State UniversityHuman Services/ Nonprofit Administration
Frequently Asked Questions about Ben Francis
What company does Ben Francis work for?
Ben Francis works for Hapily
What is Ben Francis's role at the current company?
Ben Francis's current role is Director of Customer Success.
What is Ben Francis's email address?
Ben Francis's email address is be****@****att.net
What is Ben Francis's direct phone number?
Ben Francis's direct phone number is +177035*****
What schools did Ben Francis attend?
Ben Francis attended Kennesaw State University.
What are some of Ben Francis's interests?
Ben Francis has interest in Clever Design, Civil Rights And Social Action, Innovative Technology, Typograpghy, Human Rights, Great Branding.
What skills is Ben Francis known for?
Ben Francis has skills like Social Media, Customer Service, Nonprofits, Event Planning, Social Media Marketing, Facebook, Microsoft Office, Public Speaking, Merchandising, Graphic Design, Management, Mac.
Who are Ben Francis's colleagues?
Ben Francis's colleagues are Ron Burgundy, Philip Berry, Kiran Kumar, Justin Leslie, Kelsey Z., Rachelle Reyhl, Jeremy Schultz.
Not the Ben Francis you were looking for?
-
1monarch-beverage.com3 +131761XXXXX
-
Ben Francis
Hendersonville, Tn4wku.edu, ap2.com, hotmail.com, fastpacehealth.com -
1ecivis.com -
Ben Francis
Electrical & Computer Engineer | Passionate About Embedded Systems/Software DevelopmentBloomfield, Ct
Free Chrome Extension
Find emails, phones & company data instantly
Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Aero Online
Your AI prospecting assistant
Select data to include:
Total price:
$0.00
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial