In the role of Web Support & Quality Assurance Specialist, ensured the seamless operation and high performance of multiple websites across various industries. Focused on providing technical support, conducting rigorous quality assurance tests, and enhancing user experience through continuous website improvements.Leveraged technical proficiency in HTML, CSS, JavaScript, and CMS platforms to manage website maintenance, troubleshoot issues, and implement performance optimizations. Collaborated closely with design and development teams to improve website usability and accessibility.With exceptional problem-solving skills and attention to detail, conducted comprehensive testing, including functional, regression, and user acceptance testing, to identify and resolve bugs and usability concerns. Ensured websites remained up-to-date with the latest technologies and standards.As an effective communicator, bridged the technical gap between the internal team and external clients, ensuring smooth collaboration and mutual understanding.Key Achievements:• Successfully reduced website downtime by implementing proactive monitoring and maintenance procedures.• Enhanced website performance, resulting in a 20% increase in page load speed and improved user satisfaction.• Developed and executed comprehensive quality assurance plans for multiple web projects, ensuring timely and error-free launches.• Implemented SEO best practices, improving website visibility and search engine rankings.• Maintained detailed documentation and generated reports to track website performance and support activities.

In the role of Digital Project Manager, managed a portfolio of over 100 clients across various industries with a focus on executing effective digital marketing strategies through SEO, Google Ads, and Social Media campaigns. Utilized expertise in Asana to maintain, update, and manage multiple projects simultaneously, adhering to their respective schedules and budgets. Leveraged superior marketing skills and industry best practices to guide and motivate a diverse team of Writers, Web Developers, Social Media Managers, and SEO Specialists, delivering top-tier results for clients. With a deep understanding of the customer service landscape, fostered exceptional client relationships, managing projects from conception to final delivery. As an effective communicator, adeptly bridged the technical gap between the internal team and external clients, ensuring smooth collaboration and mutual understanding. Key Achievements:• Successfully managed and delivered digital marketing projects for over 100 clients, consistently meeting project timelines and budget constraints.• Led the strategic implementation of SEO, Google Ads, Social Media and Email Marketing campaigns, contributing to significant improvements in client KPIs.• Motivated a diverse team of creative and technical professionals, fostering a culture of high-quality work and impressive results.• Successfully communicated complex technical issues, enhancing understanding and collaboration between clients and the internal team.• Exhibited excellent organizational skills, resulting in smooth operations and effective management of multiple projects.

Collaborated with clients on both contract and full-time basis, delivering major components of operations and technology across various industries. My broad expertise encompasses Scrum Master, project management, digital marketing, brand design, website management, VOIP systems, CRM systems, and productivity coaching. • Collaborating with team members to develop project timelines, sprints, and tasks for successful completion. • Managing digital marketing for contracted projects, including Google Ads, media buying, A/B testing, and PPC. • Serving as an outsourced IT Manager for businesses, streamlining processes and improving efficiency. • Administering Google Workspace, Google My Business, Analytics, Tag Manager, and Search Console. • Consulting for startup business formation, operational technology, and providing industry-specific training. • Mapping existing business systems and processes, recommending improvements for increased efficiency. • Providing counsel to executives and collaborating with senior management on strategic planning initiatives.

As a Digital Marketing Manager at Mad Planet Advertising, the role encompassed a wide range of responsibilities aimed at driving the digital marketing success of clients through Killian Consulting. Key duties included:• Designing, building, and maintaining client websites to ensure optimal user experience and engagement.• Planning and executing comprehensive web, SEO/SEM, database marketing, email, social media, and display advertising campaigns tailored to clients' needs and objectives.• Overseeing the execution of digital marketing efforts for Google Ads, Facebook Ads, and other PPC platforms, ensuring maximum reach and ROI.• Managing clients' brands across social media channels, curating content, and fostering a consistent and engaging online presence.• Measuring, analyzing, and reporting on the performance of all digital marketing campaigns, assessing their effectiveness against established ROI and KPI goals.• Identifying emerging trends and insights to optimize campaign spend and performance, continually refining strategies to drive better results.

As the Director of Marketing and Technology for the highest producing real estate team in Corpus Christi, the role entailed developing and implementing comprehensive marketing strategies to drive sales and revenue growth. Demonstrating a proven track record of success in both areas, strategic guidance and implementation support were provided to ensure seamless integration of technology and marketing initiatives. Management of all aspects of digital marketing, including Google Ads, media buying, A/B testing, and PPC, was a key responsibility. Additionally, the role involved serving as an outsourced IT Manager for the business, streamlining processes and improving efficiency.

Head of the Agent Services and Marketing team across 6 offices, overseeing marketing and technology, operations, training, customer success, and new agent onboarding for over 300 agents. • Marketing manager for website development and management, social media, and advertising. • Developing, tracking, and controlling IT operating budgets, as well as conducting cost-benefit analyses for IT spending initiatives.• Enhancing user experience via help desk support, training classes, webinars, system improvements, and communication of system changes.• Conducting group and individual training sessions on lead generation, CRM systems, business practices, software utilization, and productivity coaching.• Prioritizing frameworks for technology evaluation and communicating with business stakeholders.• Designing security and access control systems for all facilities.• Establishing standard operating procedures and job descriptions for all positions.• Reevaluating vendor contracts, achieving annual savings of over $50,000.• Managing marketing materials for social media, mass media, video, and podcasting.• Fostering customer success by proactively understanding and addressing customer needs, building long-term relationships, and maximizing customer lifetime value.• Hiring, training, and coaching staff through daily interactions, performance reviews, and constructive feedback.• Serving as the in-house support staff for the Managed Service Provider.

As an Advertising Sales Consultant for Beeville Publishing, the role focused on driving revenue growth by reviewing, recommending, and implementing new approaches to client marketing plans. Emphasis was placed on annual contracts for print and digital marketing, ensuring a steady stream of revenue for the company.• Developing and maintaining relationships with clients, understanding their needs and goals, and providing solutions to meet their advertising needs.• Creating and presenting advertising proposals to clients, highlighting the benefits of print and digital advertising.• Collaborating with the sales team to develop and execute advertising campaigns that met the needs of clients and maximized revenue for the company.• Analyzing market trends and competitive landscapes to identify opportunities for growth and development.• Identifying potential new clients and reaching out to them to pitch advertising opportunities.• Staying up-to-date with industry news, trends, and innovations, and applying this knowledge to develop creative and effective advertising strategies.• Providing exceptional customer service to clients, ensuring their satisfaction and retention.

Developed and executed data-driven marketing campaigns targeting prospective students for recruitment and retention. • Developing a student ambassador program to aid in recruiting and establishing a communications network between current and prospective students. • Collaborating with academic colleges, faculty members, career services, student activities, and other campus entities to create targeted communications. • Implementing data-driven marketing studies to evaluate and refine communications strategies. • Managing a department with 20+ employees, overseeing call campaigns (60,000 calls/year), mail operations (800,000 mail pieces/year), and an automated communications system that issued over 2 million emails per year. • Achieving a freshman class of 1,200 students from 50,000 prospects across the state through an 18-month process. • Creating all email and direct mail campaigns. • Developing process controls and metrics for daily management of the call center. • Assessing personnel performance, implementing incentives, and organizing team-building events to boost morale. • Improving organizational efficiency by effectively recruiting new hires and supporting management with personnel decisions. • Administering a departmental budget of over $300,000 and managing vendor contracts.

A GameStop game advisor provides exceptional and efficient customer services to patrons throughout the store. Customers look to GameStop game advisors for information on the electronic gaming industry, including popular titles and consoles. A game advisor needs to possess a passion for video games from every genre. Other abilities required of a potential game advisor include the ability to work in a fast-paced environment, patience with every type of customer, and operating a point of sale system.

Tutor students at all academic levels and varying majors.

Organized scheduling and inventory for the District Manager, as well as followed up with school point of contacts for recognition events.

Computer Sales and Technical Support Operations

Computer sales associate and planogram management.

Student recruitment calling for the Enrollment Management Communications Center.

Began with employed coursework study in Aircraft Mechanics for two years before being assigned to a hangar and working an additional two years as a Sheet Metal Mechanic.