Belal Eid Email & Phone Number

Markaz El Giza, Al Jizah, Egypt

Responsibilities include: Make sure all employees adhere to company’s policies and guidelinesTrack the progress of weekly, monthly, quarterly and annual objectivesManaging information technology and computer systemsControlling and evaluating IT and electronic data operationsManaging IT staff

Cairo, Egypt

Responsibilities include: Manage daily operations. Manage the staff and promote their technical skills. Attend all Help Desk training sessions. Assist staff with technical challenges. Provide technical support over the phone. Assist in backup and restore. Monitor and escalate all incidents. Respond to requests for technical assistance in person, via phone, electronically. Diagnose and resolve technical hardware and software issues research questions using available information… Show more Responsibilities include: Manage daily operations. Manage the staff and promote their technical skills. Attend all Help Desk training sessions. Assist staff with technical challenges. Provide technical support over the phone. Assist in backup and restore. Monitor and escalate all incidents. Respond to requests for technical assistance in person, via phone, electronically. Diagnose and resolve technical hardware and software issues research questions using available information resources. Advise user on appropriate action. Follow standard help desk procedures log all help desk interactions. Administer help desk software. Redirect problems to appropriate resource. Identify and escalate situations requiring urgent attention track and route problems and requests and document resolutions. Prepare activity reports. Stay current with system information, changes and updates− Participated in relocating the head office with all IT equipment.− Participated in the architecture of the Data Center and Server Room in the new location. Show less

Cairo, Egypt

Responsibilities include: − Monitor network activity to identify vulnerable points− Analyze IT specifications to assess security risks− Design and implement safety measures and data recovery plans− Install, configure and upgrade security software (e.g. antivirus programs)− Secure networks through firewalls, password protection and other systems− Inspect hardware for vulnerable points of access− Monitor network activity to identify issues early and communicate them to… Show more Responsibilities include: − Monitor network activity to identify vulnerable points− Analyze IT specifications to assess security risks− Design and implement safety measures and data recovery plans− Install, configure and upgrade security software (e.g. antivirus programs)− Secure networks through firewalls, password protection and other systems− Inspect hardware for vulnerable points of access− Monitor network activity to identify issues early and communicate them to IT teams− Serve as a security expert and conduct training when needed− Conduct security training for users. Show less

Cairo, Egypt

Responsibilities include: Configures, tests, and maintains LAN/WAN equipment and related services Identifies, diagnoses, and resolves network problemsCreate and maintain comprehensive documentation for all implemented networks. Assist in preparation of proposals and solution presentations Maintain and Support Company’s LAN/WAN environment. Work on the monitoring systems and responds to alerts by the proper action. Major Projects: − Designed and implemented the Wireless LAN for… Show more Responsibilities include: Configures, tests, and maintains LAN/WAN equipment and related services Identifies, diagnoses, and resolves network problemsCreate and maintain comprehensive documentation for all implemented networks. Assist in preparation of proposals and solution presentations Maintain and Support Company’s LAN/WAN environment. Work on the monitoring systems and responds to alerts by the proper action. Major Projects: − Designed and implemented the Wireless LAN for the Head quarter and the remote site. − Participated in the VOIP Project. − Participated in the firewall upgrade in the Head quarter. − Participated in relocating the head office − Participated in the architecture of the Data Center and Server . Show less

Cairo, Egypt

Responsibilities include: (for the Technical Support) Manage daily operations. Manage the staff and promote their technical skills. Attend all Help Desk training sessions. Assist staff with technical challenges. Provide technical support over the phone. Assist in backup and restore. Monitor and escalate all incidents. Respond to requests for technical assistance in person, via phone, electronically. Diagnose and resolve technical hardware and software issues research questions using… Show more Responsibilities include: (for the Technical Support) Manage daily operations. Manage the staff and promote their technical skills. Attend all Help Desk training sessions. Assist staff with technical challenges. Provide technical support over the phone. Assist in backup and restore. Monitor and escalate all incidents. Respond to requests for technical assistance in person, via phone, electronically. Diagnose and resolve technical hardware and software issues research questions using available information resources. Advise user on appropriate action. Follow standard help desk procedures log all help desk interactions. Administer help desk software. Redirect problems to appropriate resource. Identify and escalate situations requiring urgent attention track and route problems and requests and document resolutions. Prepare activity reports. Stay current with system information, changes and updates Show less

Cairo, Egypt

Responsibilities include: Assist in operating systems upgrades. Assist in User configuration, trouble- shooting access problems. Provide desk top support. Assist in network troubleshooting. Troubleshoot user access problems and challenges. Learn fundamental operations of commonly used software, hardware, and other equipment. Attend all Help Desk training sessions. Assist staff with technical challenges. Provide technical support over the phone. Assist in backup and restore. Monitor and… Show more Responsibilities include: Assist in operating systems upgrades. Assist in User configuration, trouble- shooting access problems. Provide desk top support. Assist in network troubleshooting. Troubleshoot user access problems and challenges. Learn fundamental operations of commonly used software, hardware, and other equipment. Attend all Help Desk training sessions. Assist staff with technical challenges. Provide technical support over the phone. Assist in backup and restore. Monitor and escalate all incidents. Major Achievements: I participated in the migration process from Microsoft Exchange 2003 to 2007. Also, I participated in network administration issues. Besides, I assist in Oracle Applications support Show less

Alexandria, Egypt

Responsibilities include: assist in operating systems upgrades and/ or patches, provide network infrastructure management to include, but not limited to, assist in planning and design of the network infrastructure, assist in the implantation of devices, and assist in management of 3rd party vendors. It also included system administration to include: creating and deleting user accounts, user configuration, trouble- shooting access problems, and completion of on- site documentation Major… Show more Responsibilities include: assist in operating systems upgrades and/ or patches, provide network infrastructure management to include, but not limited to, assist in planning and design of the network infrastructure, assist in the implantation of devices, and assist in management of 3rd party vendors. It also included system administration to include: creating and deleting user accounts, user configuration, trouble- shooting access problems, and completion of on- site documentation Major Achievements: I participated in the Opera installation and the Micros installation, besides attending all training programs: user and administrator training. I have participated in the Wireless network configuration and implementation in the hotel Show less

Giza, Egypt

Responsibilities include: assist in performance monitor, assist in trouble- shooting and restoration of services, assist in system back up and recovery procedure, assist in capacity planning (future growth) and provide desktop support. I have participated in the Wireless network configuration and implementation in the hotel.

Giza, Egypt

Responsibilities include answering telephone calls, filling secretarial works and services, typing Arabic and English, translation from Arabic into English and vice versa, Taking reservations for meetings and hold them professionally, assisting the guest with the internet access, and sending and receiving faxes and E-mailsMajor Achievements: I have been nominated for the Employee of the month for three times. I have been promoted to the position of the Designated Trainer. During the… Show more Responsibilities include answering telephone calls, filling secretarial works and services, typing Arabic and English, translation from Arabic into English and vice versa, Taking reservations for meetings and hold them professionally, assisting the guest with the internet access, and sending and receiving faxes and E-mailsMajor Achievements: I have been nominated for the Employee of the month for three times. I have been promoted to the position of the Designated Trainer. During the absence of the manager, I take her role in directing the place. Also I am a direct line, safety committee representative. Also, I participated in the Migration from Fidelio to Opera as well as attended all the opera training. Show less