Jess Phillips Email & Phone Number

Carlinville, Illinois

- Being available in the phone queue to take customer's calls as well as answering emails and live chats promptly, providing front-line support to our customers.- Create active conversations with customers to ensure mutual understanding of the customers'issues. Assure them their problem has our attention and communicate the intended action plan..

Carlinville, Illinois

Carlinville, IL

- Assists customer through conversion from their previous business system to ours by providing: webinar training prior to implementation, onsite training during implementation, in-house point of contact for on-site trainers- Conducts continued education webinars for existing customer base- Provides subject matter and software assistance to the eLearning.

Highland, IL

- Managed people and projects- Performed managerial end of day and store opening duties (store and cash related)- Staged and organized products for best marketing and sales outcome- Adjusted scheduling as needed- Performed various customer service duties

Springfield, IL

- Created and maintained web pages for website- Assisted with the planning of large 75th anniversary event- Established Flickr account and uploaded photos with coordinating captions- Coordinated web change with outside developer- Organized very large variety of.jpg files on server- Performed general office work with use of Microsoft Word- Developed word.

- Promoted a nationally released film- Participated in conference calls and brainstorming sessions- Communicated with a variety of customers- Resolved promotional conflicts