Ben Carlson Email & Phone Number

I'm an experienced and highly effective IT Technical Support and Service Manager, and a senior level electronics technician. I have utilized my natural leadership skills to ensure a positive, productive, collaborative team environment that regularly exceeds all business expectations. As manager of a high-profile IT Field Service facility, specializing in support of Wireless Networking Infrastructure hardware and peripherals, I've successfully led an efficient, effective team that provides excellent in-depth tier 2/3 technical support, electronics hardware repairs to component level and exemplary customer service to our internal customers.A few examples of my skills and experience:• Determined, driven, goal-oriented leader that fosters and values a caring, collaborative team environment• Outstanding delivery of customer service with proven record of consistently scoring ~100% on customer satisfaction surveys• Mentor and coach, helping employees grow, perform and succeed• Focused on discovering ways to make process improvements and empowering the team to actively participate in creating value through efficiency• Trained in Six Sigma LEAN/Kaizen workshops, use methodologies as basis for business operation• Technical document author, creating documents that are easily understood by all skill levels• Key contributor, subject matter expert and logistical manager in many PMP projects, pilots and programs• Driven to constantly exceed SLA goals, self and team goals• Trusted financial expense manager, spare parts warehouse inventory ~$3M annual expense• Expert technical analysis, troubleshooting, diagnosis and problem resolution for wireless networks, business machines, computer hardware and peripherals

Listed skills include Management, Leadership, Productivity Improvement, Troubleshooting, and 42 others.