Ben Egger Email & Phone Number

St. Cloud, Minnesota Area

Sartell

Assist management in the development and production of systems and procedure audits, operations performance tracking and compliance reporting to meet the needs of executive and operational line managers and supervisors. Use quantitative methods to analyze data from receivables and collections systems to ensure current production strategies and processes, as well as test prototypes, work as planned. Ensure compliance through validating metrics data warehouse source and application platforms are reliable and accurate. Own the planning and design of performance monitors and system functions during planning and post-implementation phases to ensure seamless and efficient transition from test to production processes for new strategies. Use database query tools and statistical techniques to produce meaningful reporting for presentation and decision-making. Ensure issues are addressed swiftly and appropriate escalation is deployed to minimize operational impacts.Reporting:Work with managers from operations, credit, strategy, finance and legal to coordinate planning, design and implementation of reporting and analysis for projects.Key areas of focus; portfolio performance, collector productivity, agent incentives, compliance requirements, including but not limited to: Vendor assessment and champion challenger comparisons Financial models required for operations forecast and budgeting, loan loss reserves Analysis of portfolio segments for potential sale Conformance with FDCPA, FIEFEC, and other regulations

St. Cloud, Mn

Assist management in the development and production of systems and procedure audits, operations performance tracking and compliance reporting to meet the needs of executive and operational line managers and supervisors. Use quantitative methods to analyze data from receivables and collections systems to ensure current production strategies and processes, as well as test prototypes, work as planned. Ensure compliance through validating metrics data warehouse source and application platforms are reliable and accurate. Own the planning and design of performance monitors and system functions during planning and post-implementation phases to ensure seamless and efficient transition from test to production processes for new strategies. Use database query tools and statistical techniques to produce meaningful reporting for presentation and decision-making. Ensure issues are addressed swiftly and appropriate escalation is deployed to minimize operational impacts.Reporting:Work with managers from operations, credit, strategy, finance and legal to coordinate planning, design and implementation of reporting and analysis for projects.Key areas of focus; portfolio performance, collector productivity, agent incentives, compliance requirements, including but not limited to: Vendor assessment and champion challenger comparisons Financial models required for operations forecast and budgeting, loan loss reserves Analysis of portfolio segments for potential sale Conformance with FDCPA, FIEFEC, and other regulations

Alexandria, Mn

Provides “World Class” Customer Service by surprising and delighting our customers every day. Assists Store Coach in managing the store including establishing priorities, following up to, and supervising store associates. Works with direct reports and other coaches in order to ensure the implementation of corporate merchandising, operations, and human resources programs and directives. Controls expenses and works to reduce expenses when possible. Follows up on all asset protection procedures to reduce invisible waste. Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results. Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements. Ensures availability of merchandise and services by approving contracts; maintaining inventories. Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends. Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios. Secures merchandise by implementing security systems and measures. Protects employees and customers by providing a safe and clean store environment. Maintains the stability and reputation of the store by complying with legal requirements. Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.

St. Cloud, Minnesota Area

• Assist in leading the store in the absence of and along side the Store Manager.• Oversee performance of department leads, and operations staff with established company policies and standards, such as safekeeping of company funds and property, personnel practices, security, sales and record-keeping procedures.

Specialized reporting, unique Pro Forma analysis design tool creation, data analysis.

Responsible for the systems used to manage account flow between multiple call centers for recovery. Performed data analysis used for financial reporting. Managed multiple systems conversions.

Responsible for bankruptcy and recovery operations at multiple locations. Operations management for team of recovery agents and supervisory staff. Project management and systems analysis. Supervised system analysts and reporting staff. Leader for systems conversion team.

Responsible for start up, client management, and expanding relationships with existing business partners.Accountable for new client setup on Fingerhut systems and managing receivables.Overall project management for integration of IT projects, inventory control, customer service, and other services provided.

Operational project lead; responsible for testing, managing deliverables, and implementation of new system integration.Helped develop and implement new customer fraud screening process that enabled instant pass/fail indicators used in credit scoring.Query many different systems for statistical analysis and management reporting. (SPSS, SAS, SQL). Reduced report generation process from 40 hours to 2 hours monthly and improved accuracy by eliminating manual input errors. Provide cost/benefit analysis summary reports to managers.Extensive use of Microsoft Office applications.

Created forecasting model for staffing based on sales and call volumes that accounted for increased productivity with a decrease in staff headcount.Coordinated documentation of policy, procedures and systems used.Lead the transition from mainframe based applications to Microsoft office applications.