Ben Egger Email & Phone Number

St. Cloud, Minnesota Area

Sartell

Assist management in the development and production of systems and procedure audits, operations performance tracking and compliance reporting to meet the needs of executive and operational line managers and supervisors. Use quantitative methods to analyze data from receivables and collections systems to ensure current production strategies and processes.

St. Cloud, MN

Assist management in the development and production of systems and procedure audits, operations performance tracking and compliance reporting to meet the needs of executive and operational line managers and supervisors. Use quantitative methods to analyze data from receivables and collections systems to ensure current production strategies and processes.

Alexandria, MN

Provides “World Class” Customer Service by surprising and delighting our customers every day. Assists Store Coach in managing the store including establishing priorities, following up to, and supervising store associates. Works with direct reports and other coaches in order to ensure the implementation of corporate merchandising, operations, and human.

St. Cloud, Minnesota Area

• Assist in leading the store in the absence of and along side the Store Manager.
• Oversee performance of department leads, and operations staff with established company policies and standards, such as safekeeping of company funds and property, personnel practices, security, sales and record-keeping.

Specialized reporting, unique Pro Forma analysis design tool creation, data analysis.

Responsible for the systems used to manage account flow between multiple call centers for recovery. Performed data analysis used for financial reporting. Managed multiple systems conversions.

Responsible for bankruptcy and recovery operations at multiple locations. Operations management for team of recovery agents and supervisory staff. Project management and systems analysis. Supervised system analysts and reporting staff. Leader for systems conversion team.

Responsible for start up, client management, and expanding relationships with existing business partners.Accountable for new client setup on Fingerhut systems and managing receivables.Overall project management for integration of IT projects, inventory control, customer service, and other services provided.

Operational project lead; responsible for testing, managing deliverables, and implementation of new system integration.Helped develop and implement new customer fraud screening process that enabled instant pass/fail indicators used in credit scoring.Query many different systems for statistical analysis and management reporting. (SPSS, SAS, SQL). Reduced.

Created forecasting model for staffing based on sales and call volumes that accounted for increased productivity with a decrease in staff headcount.Coordinated documentation of policy, procedures and systems used.Lead the transition from mainframe based applications to Microsoft office applications.