Ben Eiszele Email & Phone Number

Launceston, Tasmania, Australia

Responsible for the CIO management of a number of applications within the Westpac Customer Engagement portfolio.

First bank in Australia and one of the four major institutions.; Technology Service Integrator governing operational availability, stability, and resilience to deliver to agreed service levels and operational risk. Escalation point for senior stakeholder management. Executive stakeholder management during major incidents. Foster business awareness to the change process and Identify multiple change conflicts. Create/maintain/ manage the linkages between IT teams, vendors and the business… Show more First bank in Australia and one of the four major institutions.; Technology Service Integrator governing operational availability, stability, and resilience to deliver to agreed service levels and operational risk. Escalation point for senior stakeholder management. Executive stakeholder management during major incidents. Foster business awareness to the change process and Identify multiple change conflicts. Create/maintain/ manage the linkages between IT teams, vendors and the business. Create a whole business centric approach to manage stability. Coordinate major incident communications to business and IT executives. Ensure incidents do not reoccur. Single focal point for IT stability. Show less

Maintain overall delivery of IT services and manage incidents of potential customer/user impact 24/7 in Australia and overseas. Working with Internal and external service providers to drive incident resolution whilst driving continuos improvement of incident process and procedures. Establish and cultivate key relationships with stakeholders within business units. Accountable for analysing, gathering and communicating business impacts during IT incidents and contributing to sustainable outcomes.