Sr Help Desk Technician 3
CurrentWorked entirely remotely from 2020-currentSr. RSA Admin (Sr admin concerning our main two factor authentication)Use of ARS as an AD system, changing group policies, enabling accounts, determining account issues.Use of, and admin for, Virtual Desktops through VMware Horizon.Made use of Bomgar for remote access to user unit to see and resolve issues.Admin of Mobile Company Portal access and use on user mobile devicesPart of Multiple Tiger Teams for new tech rollouts within companyTeams Titan for Microsoft Teams Rollout throughout companyUse of multiple Ticketing Systems and Phone systems for Taking, Reporting and Resolving issuesResearched and resolved unknown issues in commonly used programs (Office365, VPN, Teams, Adobe)Resolved issues within Windows 10 from simple settings changes to fixing driver issues
