Ben Franks Email & Phone Number

Wells, Gb

Exeter, England, United Kingdom

Working across the organisation in collaboration with business leads I deliver high quality research, analysis and insight that informs strategy and decision making. Ultimately, I contribute to improvements in the experience for customers and colleagues, and promote positive change through evidence. I draw on my experience in social research, impact measurement, neighbourhood profiling, customer insight, community insight, customer segmentation and data visualisation. Since 2019 I have… Show more Working across the organisation in collaboration with business leads I deliver high quality research, analysis and insight that informs strategy and decision making. Ultimately, I contribute to improvements in the experience for customers and colleagues, and promote positive change through evidence. I draw on my experience in social research, impact measurement, neighbourhood profiling, customer insight, community insight, customer segmentation and data visualisation. Since 2019 I have worked closely on research looking at equality, diversity and inclusion outcomes. Show less

Weston Super-Mare

Responsibilities:• Providing essential services to operational teams with high quality intelligence and analysis using in-house and open data sources to assist service design and delivery.• Communicating complex information to colleagues making use of MS Office as well as data visualisation tools including Tableau. For example, designing interactive dashboards for teams to visualise and understand service demand and ensuring the right level of resources are deployed where… Show more Responsibilities:• Providing essential services to operational teams with high quality intelligence and analysis using in-house and open data sources to assist service design and delivery.• Communicating complex information to colleagues making use of MS Office as well as data visualisation tools including Tableau. For example, designing interactive dashboards for teams to visualise and understand service demand and ensuring the right level of resources are deployed where needed.• Ensuring the delivery of annual social impact assessments and our statutory Value for Money self-assessment, ensuring accuracy and the right level of detail for the intended audience.Key Achievements:• Embedding Social Impact frameworks within teams, allowing managers to track performance, demonstrate impact to stakeholders and identify areas for improvement.• Introducing Data Visualisation tools to the business such as Tableau, allowing colleagues to gain insight into their data through clear and intuitive dashboards so they can make informed strategic decisions with confidence. • I believe in lifelong learning and while at Knightstone I have developed my skillset and added value to the business by completing courses in a number of areas including SROI practitioner training, Public Speaking, Research in Health and Social Care and Tableau Desktop training. In 2018, I completed an HDN mentoring programme, reflecting on my personal and professional development, becoming more aware of how to play to my strengths and weakness and have developed my professional networks. Show less

Bristol, United Kingdom

I worked with the WEA to research the impact of adult learning on the lives of their students. I was involved throughout the research process from data collection, analysis and the writing of the report which was the WEA's first social impact assessment.Responsibilities:• Delivery of WEA’s first social impact assessment, exploring the range of outcomes the charity delivers.• Involved at all stages of the research process from design to publication.• Co-designed the interview… Show more I worked with the WEA to research the impact of adult learning on the lives of their students. I was involved throughout the research process from data collection, analysis and the writing of the report which was the WEA's first social impact assessment.Responsibilities:• Delivery of WEA’s first social impact assessment, exploring the range of outcomes the charity delivers.• Involved at all stages of the research process from design to publication.• Co-designed the interview schedule.• Utilised Survey Monkey to collect and store data.• Personally conducted over 120 phone surveys with service users.• Analysed data using SPSS• Co-authored the findings presented within the published report. Show less

Master’S Degree, Social Research, Merit

Through the programme I developed my understanding of key qualitative and quantitative research methods at an advanced level and also.

Bachelor’S Degree, Sociology