As a Digital Adoption Lead I am responsible for measuring and driving the adoption of digital transformation initiatives. As an expert in customer service and experience, I analyse the customer adoption and effectiveness of changes linked to our function’s digital transformation.

As a Functional Segment Lead I am responsible for driving high-performance outcomes for a specific target segment of customers. As an expert in customer service and experience, it is my job to advocate for and drive change programs within the Support and Customer Success teams to uplift performance, reduce customer effort and cost to serve for specific target segments of customers.

‣ Manage implementation of MYOB Software solutions into ANZ accounting firms.‣ Project Coordinate accounting practice splits and mergers. ‣ Process implementation and improvement.‣ Analysis and reporting of data to management and key stakeholders.‣ Production of internal and external project documentation.‣ Business Administration within Salesforce and Siebel

Responsible for scheduling consulting/technical service resources on a timely basis, aligning the appropriate skills and experience assigned to deliver the respective service requests, ranging from on-site, on-line and phone based work, and ensuring milestones in the implementation are met.

Transactional support for MYOB M-Powered Services, PayDirect, PaySuper, SuperPortal, PayAgent, BankFeeds and BankLink.

SME Support, M-Powered Services Support.