Ben Grainger Email & Phone Number

Leeds, Gb

Leeds, Gb

Leeds, United Kingdom

Technical and Project Manager resource allocated to various roles and organisations.Founded in 2008, ECS has quickly established itself as a fast growing IT consultancy and services company for enterprise clients. With a relentless focus on service quality and delivery that customers trust and depend upon, the company has experienced rapid and profitable growth year-on-year.ECS clients receive outstanding service with a personal touch, blending a positive customer experience with the expertise and professionalism that delivers remarkable value to some of the biggest, most demanding and heavily regulated businesses. ECS provides services in the following areas: • Programme Delivery• End User Computing• IT Consultancy• Data Centre• IT Security• NetworksWe believe we are here to create more success for blue chip companies by providing the right strategic advice and access to experts that help plan, implement and run your IT infrastructure. Through our community of skilled professionals, you can extend your capability with the right technical people, project managers and analysts to run or work in your IT transformation and business change projects. ECS has over 300 employees, more than 500 associates and is headquartered in Glasgow, with offices in Edinburgh, Leeds, London and Pune.

Leeds, England, United Kingdom

I am migrating an Onprem Surveillance solution to a new Software as a Service (SaaS) solution.Dealing with highly regulated processes to meet the recommendations of the PRA & FCA.Capture and create project scope & requirements. Maintain compressive project documentation including project plans, business cases, risk and issue logs, budget plans & project status reports using Jira, Jira Align, process maps and spreadsheets.Managing technical resources to stand up the new SaaS channel connections and Internal teams to export the 16 channels required for ingestion into the new system.Create Jira Kanban boards to plan and manage work tasks, bugs, dependencies and assign to members of the team or internal teamsReport regularly to measure performance, ensuring clear visibility of progress for all projects to stakeholders, highlighting progress / risks / issues and completion of milestones. Escalate to management as needed.Arrange workshops with clients / stakeholders and third parties / vendors to gain detailed briefs and clarify specific requirementsLiaising with Technical & Security architects incorporating the business requirements.Dealing with the 3rd Party vendor and consulting with the external data suppliers to allow the data to be ingested and processed into the Surveillance tool

Leeds, England, United Kingdom

Planning and managing the migration of legacy End User Windows 7 to Windows 10 devices. Covering the key areas of London Trade Floor, Singapore, USA and Europe.Dealing with multiple vendors for the procurement, build and delivery of devices to multiple locations around the globe.Establish and maintaining key relationships with Business reps, key stakeholders and Senior management to provide key updates and to establish a smooth rollout.Manage and escalate issues to the appropriate teams, reporting on impact and resolutions to ensure no business impact and delivery is not impacted.Managing onsite engineers to meet the planned schedules

Leeds, England, United Kingdom

Recommended remediation approaches for off the shelf & bespoke applications to ensure compatibility with the new solution.Provided regular reporting of risks/issues & progress, escalating appropriately where necessary & highlighting dependencies with other infrastructures. Consulted with support teams/business & app owners / senior technical authority/programme leads to investigate full scope of applications & infrastructure. Mentoring teams to share knowledge, resolve issues to ensure monthly targets are met.Creation of design workflows and precedures

Leeds, England, United Kingdom

Project managed own work stream to thoroughly investigate and perform technical checks on 4000+ orphaned servers to determine the next steps to either migrate or decommission without causing any impact.Liaising with multiple teams with varying technical knowledge to determine the use of the Server/application an the best approach to remediated.Create high-level plans and technical documents to enable the migrations through the internal governance and change procedures.Provided On-call SME support for Packaging & deployments for major incidents and support of out of hours deployments.Produced training documentation and provided training to the offshore team either by face to face or online meetings.

Leeds, England, United Kingdom

Manage/support and implement a new VCE vBlock solution to enable the replacement of the legacy XP Virtual Desktop Infrastructure (VDI) to Windows 7 VDI.Implemented solutions with PowerShell and VMware Power CLI to automate day to day task to drive efficiency and increase productivity within the team.Supported and developed new starters and trainees that joined the team and produced detailed documents and guides for them to use.Liaised with VCE, VMware & Cisco technical support to raise and resolve issues to minimise an impact to the business and users,

Managing a small team of engineers to migrate 1500+ users based in multiple business departments located throughout the UK and Europe.Develop & maintain a detailed project plan to monitor & track progress.Migration of physical servers to virtual serversMigration of servers and data from client’s site into the datacentre.Perform user domain migration Product support to the project manager and migration team membersEscalate technical problems in a timely mannerCreation and management of baseline testingActs as a source of technical expertise to others and manage and mentor the team to ensure the project is progressing within the deadlines.Identification of key project issues and risksPlanning, design and implementation of migration tasksManage junior migration team members and contractorsEstablished and maintain relationship with users/business reps, key stakholders and vendors.

3rd Line supporting multiple high profile enterprise customers across various environments.Supporting Windows Server, VMware and Citrix estates for enterprise customers including Threadneedle, Marks & Spencer, Schroder's, Hays and VISA.On call support for high priority incidents liaising with Incident manager team and key stakeholders to minimise the impact and hel provide aresolution,

Senior Server Support, supporting end user infrastructure for the UK's largest Building Society.Citrix farm migration from Windows Server 2000 to 2003, problem solving issues that arose and liaising with technical consultants and scheduling UAT.Supporting end-user applications issues that are escalated from help-desk or 2nd line team.Packaging applications via App-V, testing and rollout processes.Managed the rollout of 2500+ laptop upgrades of the branch and remote Financial advisors throughout the UK. Planning the schedules and deployments and dealing with vendors to deliver and collect the hardware.