Ben Lambert Email & Phone Number

Cincinnati, Ohio, United States

Serve as an IT specialist performing level 1, 2, and 3 help desk, network, and security supportProvide digital development assistance including guest interactives, web development, and API integrationTech Specialist-Carried out many of the hardware tasks involved in our new ticket system changeover-Provide on call technical support to employees both in person and remotely-Communicate effectively and efficiently within and outside of the department to ensure proper workflow-Showcase abilities to work swiftly on incoming tickets-Responsible for support of our newsreel theater digital video player and content editsDigital Development-Provide front-end support to our website and digital interactive exhibits-Employ the use of JavaScript extensions such as Electron.js to design and develop executable digital interactives such as our Nature’s Trading Post-Conduct bi-weekly 1on1 and weekly department meetings to discuss on-going projects to ensure deadlines

Cincinnati, Ohio, United States

Served as a technology operations intern providing level 1 and level 2 support for IT issues-Service over 400 POS systems at the ball park-Communicate efficiently with department on call and Teams-Cross departmental communications to ensure project expectationsCarried out 2 intern projects1. Digitization in the ballpark-Conducted a project to digitize the check-in process of the ballpark-Employed the use of Microsoft cloud software-Communicated cross-departmentally with HR to ensure this project meets Corporate Policy2. Automation in the ballpark-Conducted research into using Oracle micros to automate price changeovers for special promotions-This included but was not limited to 3,2,1 Tuesdays and special events (Golf in the park, Concerts, etc.)-Used Microsoft Power Automate to design and produce workflows to edit our Google Sheet menu board dataBoth projects presented at end-of-summer intern project meeting where I presented the following to our department managers, general manager, and corporate HR director-Efficiency and effectiveness of automation and digitization in the ballpark-Cost benefits both in resources and labor-Ability to work interdepartmentally-Technical skills learned and employed-Communication skills learned and employed-Positivity of the internship and ballpark experience

Newport, Kentucky, United States

Serve as a help-desk technician for issues ranging from Active Directory, to POS hardware and software, to AV concerns.Assisted in the installation of a new ticketing hardware and software solution-Provide level 1 and level 2 support for technical concerns-Meet regularly with department supervisor to plan and execute on-going IT projects-Ensure proper use of network cabling in the building-Provide weekend and out of hour support on projects-Communicate with other departments to reach project deadlines

Served as a sales associate providing service to guests in the outdoor lawn and garden departmentResponsible for stocking shelves and ensuring proper distribution of inventoryProviding on call assistance to guests in and out of the department