Ben Larkin Email & Phone Number

Springfield, Missouri, United States

• Coordinate both IT and Business team's digital transformation to Jira Service Management, enhancing user experience for both internal and external stakeholders.
• Craft customized ScriptRunner Groovy solutions to bridge the gap between Jira's standard capabilities and client’s complex workflows requirements.
• Address customer concerns about support gaps by identifying workflow inefficiencies. Implement process improvements to streamline resolution and reduce backlog, enhancing customer satisfaction.
• Proactively advocate for the adoption of community best practices across all projects in order to ensure a smooth cloud migration of the Atlassian suite.
• Develop customized user documentation to reflect the unique internal Atlassian ecosystem in order to improve knowledge sharing and empower users.
• Provide tailored mentorship to new employees, effectively adapting to their individual learning styles.

Springfield, Missouri, United States

• Developed a full stack JavaScript application that centralized all application notifications and empowered users with customizable settings, streamlining information flow and reducing notification overload.
• Actively sought mentorship from experienced developers in order to enhance problem solving skills in a new technical field, fostering a collaborative learning environment.

Springfield, Missouri Area

• Created custom scripted automation to migrate all code repositories to Bitbucket.
• Implemented a new chat tool, along with establishing best practices and ongoing administrative support.
• Conducted thorough plugin evaluations and created automated testing suites to safeguard against functionality regression during upgrades.

Springfield, Missouri Area

• Identified communication breakdowns between Development and Operations and instituted the creation of detailed release notes to enhance release transparency for internal and external stakeholders.
• Authored tailored user guides and reference materials, leveraging technical knowledge to ensure clarity and accuracy.

Webster, NY

• Partnered with Agile Delivery Teams to understand infrastructure and software changes across all environments in order to mitigate impairments and drive increased procedural adherence throughout the life cycle of the.
• Managed multiple portfolio project placements by leading discussions with key stakeholders to understand project dependencies and ensure environment compatibility.
• Facilitated communication between multiple Development teams across platforms by leading weekly checkpoint meetings for major releases.

Webster, NY

• Oversaw requirement gathering sessions while providing meaningful insight and advocating for the end users that resulted in requirement changes as well as the prevention of work duplication.
• Fostered close working relationships with Development partners in order to understand defects, identify requirement gaps, and maximize testing efforts.
• Interacted with both IT Operations and Development teams regarding software application changes that would have impacts on other applications and vice versa.

East Rochester, NY

*Authored training and best practice procedures that were instituted locally and regionally*Primary point of contact for 35+ branch personnel regarding system functionality inquiries*Mentored new and existing employees during application migration from DOS to Citrix*Managed client list of 225+ active payroll clients in early stages of platform roll out