▪ Coordinate both IT and Business team's digital transformation to Jira Service Management, enhancing user experience for both internal and external stakeholders.▪ Craft customized ScriptRunner Groovy solutions to bridge the gap between Jira's standard capabilities and client’s complex workflows requirements.▪ Address customer concerns about support gaps by identifying workflow inefficiencies. Implement process improvements to streamline resolution and reduce backlog, enhancing customer satisfaction.▪ Proactively advocate for the adoption of community best practices across all projects in order to ensure a smooth cloud migration of the Atlassian suite.▪ Develop customized user documentation to reflect the unique internal Atlassian ecosystem in order to improve knowledge sharing and empower users.▪ Provide tailored mentorship to new employees, effectively adapting to their individual learning styles.

▪ Developed a full stack JavaScript application that centralized all application notifications and empowered users with customizable settings, streamlining information flow and reducing notification overload.▪ Actively sought mentorship from experienced developers in order to enhance problem solving skills in a new technical field, fostering a collaborative learning environment.

▪ Created custom scripted automation to migrate all code repositories to Bitbucket.▪ Implemented a new chat tool, along with establishing best practices and ongoing administrative support.▪ Conducted thorough plugin evaluations and created automated testing suites to safeguard against functionality regression during upgrades.

▪ Identified communication breakdowns between Development and Operations and instituted the creation of detailed release notes to enhance release transparency for internal and external stakeholders.▪ Authored tailored user guides and reference materials, leveraging technical knowledge to ensure clarity and accuracy.

▪ Partnered with Agile Delivery Teams to understand infrastructure and software changes across all environments in order to mitigate impairments and drive increased procedural adherence throughout the life cycle of the change.▪ Managed multiple portfolio project placements by leading discussions with key stakeholders to understand project dependencies and ensure environment compatibility.▪ Facilitated communication between multiple Development teams across platforms by leading weekly checkpoint meetings for major releases.

▪ Oversaw requirement gathering sessions while providing meaningful insight and advocating for the end users that resulted in requirement changes as well as the prevention of work duplication.▪ Fostered close working relationships with Development partners in order to understand defects, identify requirement gaps, and maximize testing efforts.▪ Interacted with both IT Operations and Development teams regarding software application changes that would have impacts on other applications and vice versa.

*Authored training and best practice procedures that were instituted locally and regionally*Primary point of contact for 35+ branch personnel regarding system functionality inquiries*Mentored new and existing employees during application migration from DOS to Citrix*Managed client list of 225+ active payroll clients in early stages of platform roll out