Ben Mackay Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Responsible for building a pre-sales organization with the mandate of delivering a consistent solution design experience and elevated technical stewardship to our top ~40 global accounts and strategic alliance partners across the Asia Pacific region.

Sydney, Australia

Equinix is the largest data centre and interconnection provider in Australia, as well as the largest data centre and interconnection provider globally, with over 200 data centres across 52 markets worldwide.My role is to lead a multi-function team of both pre-sales engineers and sales administration staff for Equinix Australia, as well as engage with product management on local product development and raising awareness internally on product capability. My team is responsible for designing data centre and connectivity solutions for enterprises, government agencies, cloud service providers, and network service providers looking for colocation services in major Australian markets, and translating those requirements in to commercial agreements for execution. This involves management of data centre capacity from an electrical and real estate perspective, as well as the design of associated connectivity services leveraged to interconnect customers to their own business ecosystem including suppliers, business partners, and between their own IT infrastructure.I am responsible for the coaching, development and positioning of my team as technology advocates who can facilitate conversations across technologies including data centre services, cloud services, and telecommunications services. My goal is to ensure my team truly understand their customer's business, their business and technology needs, and can articulate and demonstrate the true value Platform Equinix can provide in enabling digital business through the power of an interconnection oriented architecture on a globally consistent scale.

Sydney, Australia

I am currently enjoying some time out after taking a voluntary redundancy, recharging the batteries, spending time with the family, and searching for the next big step in my professional career.I am searching for a new adventure which allows me to test myself in new surroundings, expands on the skill set I have developed over the years, and challenges me in new and positively exciting ways.Ready to make an impact immediately!

Sydney, Australia

My role is to lead a large team of pre-sales consultants for Telstra Enterprise NSW and QLD, who are the custodians of the technology relationship for over 280 of Telstra’s largest Enterprise customers, generating $800M in revenue. My team’s objective is to engage with customer’s key stakeholders, own business requirements to technology solution discussions, develop conceptual multi-domain technology solutions, and engage partners, channels, and domain experts to develop a solution that meets the needs of our customers.I am responsible for the coaching, development and positioning of my team as technology generalists who facilitate conversations across technologies including cloud services, security, unified communications, digital transformation, and traditional telecommunications services. I am also responsible for cultivating relationships with the business development community, and internal and external partners and vendors, to co-develop sales campaigns and incentives, collaborate on sales opportunities and increase awareness of both Telstra’s and our partner’s capability. I am also a member of the Enterprise Leadership Team, responsible for driving positive engagement and business improvement initiatives throughout Telstra Enterprise.Achievements:1. Repositioned the team as a business development function, through the introduction of technology roadmaps, and redefined KPI's focused on customer technology strategy.2. Led the successful development of the SC Learning and Development (L&D) program for over 70 SC’s across Australia, from conceptualisation and curriculum development to business case approval, partner funding agreements, and execution.3. Led the creation of a knowledge management platform for the Enterprise Business Development & Solution Consultant community.4. Contributed to broader major business improvement initiatives, including the design of a consistent approach to lead generation and lead cultivation activity for Telstra Enterprise.

Sydney, Australia

My role is to provide billable business and technology consulting services to Telstra’s Enterprise and Government customers based on a customer’s business requirement, challenge, or objective. I am required to engage with stakeholders up to and including the CxO level to determine the customer’s requirement, develop a Statement of Work (SoW), seek contractual agreement, and either engage internal and external partners to deliver services in line with the agreed SoW, or directly provide consulting services leveraging my own experience and thought leadership. I am also required to engage with both internal and external partners and suppliers to develop joint consulting engagement models.My consulting engagements have included the development of business strategy and ICT plans, identifying technology solutions to solve specific business issues, and providing Technology Business Management (TBM) consulting and project management services in partnership with Apptio, consulting to assist a customer’s IT organisation demonstrate business value to its business partners.Achievements:1. Co-developed Telstra’s Technology Business Management (TBM) consulting practice, including development of a commercial model, leading partner engagement, and building resource profiles to meet customer demand.2. Provided TBM project management and consulting services to several large enterprise customers, enabling them to identify the true cost and value of IT, translate IT to business services, and provide a transparent foundation for accurate showback and chargeback modelling to business units.3. Developed a blueprint for standardisation of ICT services including voice, premise intercom and security, NBN, and IPTV across all retirement villages for a large property development company, resulting in a consistent user experience for residents and enabling future services to be provided through a common technology foundation.

London, United Kingdom

My role is to lead Telstra EMEA's pre-sales technical team, providing pre-sales consultation and solution design to new and existing Enterprise and Wholesale customers across the UK and mainland Europe. My team's objective is to increase revenue and customer satisfaction through the promotion of new technologies and solutions that meet the needs of current and potential customers with ambitions to grow or reach new markets in Asia.I am responsible for coaching my team to deliver quality ICT solutions for our customers, actively engaging in sales strategy and alignment, account planning and opportunity qualification (Miller Heiman), and engaging with my peers in the Americas, Asia and Australia to set strategy and drive collaboration and best practice globally.I also act as a regional matrix manager to a team of Sales Administrators, responsible for opportunity closure to order lifecycle management for all customer orders, and am a member of the Telstra EMEA Senior Leadership team,Achievements:1. Led and coached the team to key successful and strategic wins across the business, including solutions requiring:a) the design, development, business case creation and approval for core network infrastructure in Scandinavia to secure the business;b) the engagement of a new partner to co-bid on a solution with a unified service management overlay; andc) A complete IT outsource solution including the design, proposal and delivery of a diverse range of technology requirements including WAN, unified communications, cloud, LAN and desktop support and maintenance.2. Acted as Director, Sales Enablement EMEA from October 2011 to February 2012, with increased responsibility covering bid management, commercial and sales administration functions.3. Increased bid win rate by 75% through focus on quality and improved customer and partner engagement.4. Participated as a Telstra Global representative in the ‘Best Companies to Work For’ initiative and subsequent certification.

London, United Kingdom

My role as a Product Manager is to develop new and enhance existing Telstra Global product offerings for both Enterprise and Wholesale customers. This includes the conceptualisation of product offerings relevant for the target market, creation and approval of business cases, design of go-to-market strategy, partner/vendor selection, end-to-end process design and implementation, product launch activities, and ongoing training and support.I am responsible for Telstra Global’s Telepresence and Managed Services portfolios, covering Cisco TelePresence and WAN customer premise equipment (CPE) management and maintenance services. I also act as the prime technical product management contact for Telstra’s Global Ethernet portfolio, support the global sales teams on opportunities for key products and services, as well as train new employees on the entire Telstra Global product portfolio.Achievements:1. Successfully led business case approval and launched Telstra Global’s Telepresence and Managed Network Services product portfolios.2. Led Metro Ethernet Forum (MEF) industry certification for Telstra Global’s Ethernet services portfolio.3. Performed Master of Ceremony duties for the 2010 Telstra Data IP and Enterprise Services conference.

Sydney, Australia

My role is to provide pre-sales technical support to large multi-national corporations looking to expand operations outside of Australia. I am the custodian of the technical relationship between Telstra Global and my customers, which include numerous large banking and finance customers with Wide Area Network (WAN) services in Asia, Europe and the Americas.I am responsible for driving increased revenue and sales through engaging with customers at a technical level to understand business requirements, and translate those in to a solution which meets the needs of my customer from a technical, commercial, and operational perspective. I am primarily focused on the design of WAN solutions including IP VPN, Ethernet, private line, and Internet solutions.Achievements:1. Achieved above target sales and revenue results, specifically:a) FY06/07 Sales and Revenue: 180% and 107%b) FY07/08 Sales and Revenue: 145% and 110%2. Awarded Telstra International Regional Sales Support Award in 2007 - GNC of the Year, Australia/NZ3. Awarded Telstra International Most Innovative Sale Award in 2007 – First Global VoIP sale4. Embarked on a six-week assignment at a customer’s headquarters in Hong Kong to provide frontline customer relationship management and technical support, resulting in the deployment of a multi-million dollar, multi-vendor WAN solution.

Executive Mba, Business Administration And Management, General

Bachelor Of Engineering Honors, Computer Engineering

Certifate Ii In Information Technology, It / Computer Science