• Senior engineering support for SMB’s throughout Los Angeles, Orange County, and I.E.• Pre-sales comprehensive systems assessments with deep dives into prospective client’s security, productivity, IT costs analysis, and improvement/redesign recommendations. Presentation of findings to client ownership/decision makers.• Design, implement, administer, and troubleshoot the following technologies:o Microsoft 365: Azure AD, Intune, Email, and SharePoint migrations/deploymentso Azure network and server deployment for client RDS environments, data migration and cloud network integration with multi on-prem locationso Windows Server 2003 thru 2019 - AD, DNS, GPO, OU, DHCP etc. Windows 7/8/10o Exchange 2007 thru 2019o Server and Desktop virtualization; Hyper-V, VMware, XenServer, VirtualBoxo Firewalls: NAT, VLAN, Site-To-Site VPN etc. Meraki MX, Sophos UTM/XG, SonicWall, Netgear, Buffaloo Backup/DR: StorageCraft, Datto, Backupifyo AV: SentinelOne, BitDefender o macOS support• Setup and support of HP, Canon, Sharp, and Ricoh MFP devices.• Advanced use and support of Microsoft Office products.• Technology research and testing.• Daily tracking of support tickets via inhouse Mendix ticketing system, detailing all work with timekeeping.• Provide training and mentoring of junior engineers during projects and support escalations.

• Provide pre-sales engineering with both prospective and existing clients.• Project manage new IT implementations.• On-site and remote, complete IT support for SMB’s throughout Orange County and I.E.• Deployment and administration of Citrix XenDesktop/XenApp infrastructures:o MCS, PVS, and Remote PC environmentso NetScaler Gateway setup/administration• Administration, support, and installation of the following technologies:o Windows Server 2003 thru 2016 - AD, DNS, GPO, OU, DHCP etc. Windows 7/8/10o Azure network and server deployments, data migration and cloud network integration with on-premise o Office 365 Tenantso Exchange 2007 thru 2016o Server and PC virtualization; Hyper-V, XenServer, VirtualBoxo Firewalls, NAT, Site-To-Site VPN etc. Sophos UTM/XG, SonicWall, Netgear, Buffalo, Cisco Small Businesso Sophos SafeGuard Encryption, Full disk and Network Shareso Backup/DR: ShadowProtect, Veeam, Acronis, DoubleTake Availability/Moveo AV Sophos End Point, Symantec End Point, Vipre Businesso macOS support• Setup and support of HP, Canon, Sharp, and Ricoh MFP devices.• Advanced use and support of Microsoft Office products.• Technology research and testing.• Daily tracking of support tickets via ConnectWise, detailing all work with timekeeping.• Provide training and mentoring of junior engineers during projects and support escalations.

• On-site and remote, complete IT support for SMB’s throughout Los Angeles and Orange County.• Administration, support, and installation of the following technologies:o Windows Server 2003, through 2012 for both AD and Workgroup infrastructures o Exchange 2003, 2007, 2010o Firewalls and managed switches; SonicWall, Netgear, Dell, Buffalo, Cisco Small Businesso ShadowProtect, Acronis, Ghost backups, server-based e-Folder business continuity solutionso Server and PC virtualization; Oracle VirtualBox, XenServer, Hyper-Vo Symantec (SEP11), Symantec.Cloud, Vipre Businesso Windows XP/Vista/7/8• Installation of SecureDoc and Guardian Edge full disk encryption software for desktops and laptops.• Installation and support of HP, Canon, and Ricoh MFP devices.• Advanced use and support of Microsoft Office 2003, 2007, and 2010.• Technology research and testing.• Daily tracking of support tickets via ConnectWise, including and daily report, detailing all work completed.• Provide training and mentoring of junior engineers during projects and support escalations.