Ben Phipps Email & Phone Number

Melbourne, Vic, Au

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

• Engage collaboratively with business analysts and business stakeholders to prepare detailed change impact assessments and training needs analysis, providing support and guidance for well-informed business decisions.• Identify business readiness gaps through continued support and discussion with key stakeholders • Briefing pack preparation and presentation to impacted stakeholders in a digestible easy to cascade format • Internal and External communications designed to inform a large audience whilst continuing the desired business language• Workaround and Warranty release briefings • Continued support through hypercare periods after go live to ensure change fatigue does not occur. • Digital testing and content creation for Learning and Development materials • Identified, raised and managed change risks in conjunction with the change manager/senior change manager • Introduced ongoing practices to sustain change allowing for ongoing BAU implementation without the need of direct change involvement• Implemented the final phase of a multi million dollar merger conducting Change Manager/Lead duties

Melbourne, Victoria, Australia

Inbound Team Leader November 2018 to June 2022- Lead by example in adhering to and demonstrating FTC beliefs, values, spirit and purpose - Develop individual skills through coaching and mentoring- Effective day to day management of the team acting as a point of escalation for decision making.- Implement new operational processes, programs and activities that align to best practice approaches Senior Service Consultant December 2016 to Nov 2018- Provide technical guidance and support to Service Consultants on a day to day basis.- Discuss complex issues and complaints directly with members and consultants.- Provide team support by cascading any important information to my specific team ie Daily Stats.- Conduct call quality and coaching feedback monthly.- Work with the Team Leader to support and motivate team members to achieve key performance indicators. - Participate in workshops such as Priority Management, Resilience, Dealing with difficult people & Coaching Master Classes. Specialist Consultant June 2016 to December 2016- Answering complex written and telephone superannuation enquiries in relation to Accumulation accounts, Income Stream accounts, Defined Benefit accounts and Life time pension accounts.- Booking financial advice appointments using software such as Go Bookings and Xplan.- Conducting face to face member interviews. Service Consultant December 2015 to June 2016- Answering telephone enquiries in relation to superannuation & insurance specific to First State Super

Geelong, Victoria, Australia

- Individual Tax Returns- Liaise with clients- Prepare Financial Reports from Supermate and other accounting software programs- Enter data from client Banklink/MYOB/Quickbooks/Bank Statements into Supermate- Prepare and Complete Depreciation reports- Bank Reconciliations, developing work papers for balance sheet and P&L Statements- Income Tax reconciliation- Monthly/Quarterly lodgments of BAS

Geelong, Victoria, Australia

- Prepare Financial Reports from BGL- Prepare superannuation reports and pension minutes - Enter data from client Banklink/MYOB/Quickbooks/Bank Statements into BGL- Complete Depreciation reports- Bank Reconciliations, developing work papers for balance sheet and P&L Statements- Income Tax reconciliation- Have effective communication with Partners/Managers/Business Clients/ATO/Actuary

Melbourne, Victoria, Australia

- Maintaining regular stock control, cash handling and wage reporting requirements to meet company standards.- Completing End of Month (EOM) duties.- Updating the Payroll and Rostering system.- Maintaining, filling and ensuring the confidentiality of all personnel & client records.- Ensuring record retention, archiving and filing guidelines are followed.- Coordinating wage reports.- Performing all stock control duties within storeroom area.- Ensuring accuracy of reporting, receiving and processing of stock.- Providing coaching and training on administrative tasks as well as the Payroll and Rostering system.

Master Of Business Administration - Mba

Bachelor Of Commerce - Bcom