As the MSP point of contact I use my customer service skills to manage medium size application testing projects. Responsibilities include: reviewing business requirements and solution specifications, creating and maintaining test plans and test strategies, designing and developing test cases, creating test data, executing test cases and reporting on test results. Create documentation using and understanding the system / software development lifecycle (SDLC). Use testing methodologies in developing and executing test cases. Perform requirement traceability, test metric reporting and interact with the client’s business analysts, developers, and test manager to resolve defects and issues.

Analyze, interpret, process all court orders and other documents received, utilizing all Garnishment Services systems and resources to ensure timely and accurate processing within 48 hours of the order being received. Perform general administrative tasks in support of department specific functions i.e., faxing, mailing, and filing. Met and maintained all standard performance levels for production and accuracy. Also have the following additional responsibilities: assist supervisor with new hire training, answering questions and providing assistance to associates, monitoring client queues to ensure all orders for the present day have been completed. Assist team leads and supervisors on various developmental projects.

As the client’s point of contact I used my customer service skills to discover, analyze, and document the client’s design plan and event processing rules, including eligibility, benefit plan design attributes, prices and business rules. Documented and maintained this information in e-Analysis software then generated an Implementation Design Document (IDD). Coordinated with the client in the completion of templates for price(s), rate(s), premium data, and payroll schedule(s); document library data and facilitated the completion of documents by assuming ownership of the documentation. Identified and resolved outstanding, unresolved client requirements or change control situations and escalated them to the Project Manager if needed. Obtained approval of the client’s business requirements as documented in the IDD. Resolved data errors with the client during the initial load process (indicative, dependent, election, and beneficiary data) using the standard data analysis tools. Placed documents used during discovery and testing in Document Depot. Performed dual duties of a Discovery Analyst and Testing Specialist while in this position.

As the point of contact for System Integration Testing (SIT) and the external client’s User Acceptance Testing (UAT) I identified and documented in the Health and Welfare Service Engine (H&WSE) Benefits Matrix all test case scenarios to include but not limited to Eligibility, Participant Initiated Event (PIE) and Data Driven Events (DDE) required for testing. Set and communicated target date for receipt of test case population, obtained signoff of Testing Strategy document and testing scenarios documented on the H&WSE Benefits Matrix. Performed validation testing of data provided by client. Identified test case population for Eligibility and PIE for ADP administered clients. Facilitated Integration and User Acceptance testing kickoff calls and provided Team Track training to both internal and client team. Distributed test cases to ADP and client testers and assigned Test Incident Results (TIRs) to appropriate resource for research or retest. As well as tracked TIRs from creation to resolution via Team Track while working with designated resource to ensure appropriate resolution. Assisted Project Manager in securing UAT signoff document from client and also served as a liaison with ADP staff as part of the hand off to production and ongoing support by ensuring that all testing results are clearly communicated and documented. Proper storage of all documents to support audit processes into Document Depot.