Ben Thomas Email & Phone Number

Remote

Write and update user guides and release notes for software in the public safety and justice sector.

United States

Wrote and edited various documents for short term projects, such as product descriptions, polices, and user manuals.

Houston, Texas Area

- Wrote program news topics to introduce software changes to both internal associates and customers.- Created HTML help file for new customer relationship management (CRM) software.- Authored manuals for tablet-based customer reception software and gasoline allocation management software.- Wrote procedures for many dealership processes, including inventory management, service up-selling, email marketing, and more.- Created and led internal classes for updating embedded help… Show more - Wrote program news topics to introduce software changes to both internal associates and customers.- Created HTML help file for new customer relationship management (CRM) software.- Authored manuals for tablet-based customer reception software and gasoline allocation management software.- Wrote procedures for many dealership processes, including inventory management, service up-selling, email marketing, and more.- Created and led internal classes for updating embedded help messages.- Mentored new employees.- Edited documents created by other technical writers in the department.- Worked as part of a team in the Documentation department developing hard-copy manuals and online reference materials for software products.- Conducted product testing, documented new changes, and suggested improvements to existing software. Show less

United States

Wrote and edited various documents for short term projects, such as product descriptions, polices, and user manuals.

- Wrote the user guide for the point-of-sale (POS) and inventory management systems used by the company. - Authored various documents such as company policies, product descriptions, timesheets, blog posts, and more.- Reduced on-hand-aged stock by 30% by implementing a leaner stock model with more frequent re-ordering. And by conducting weekly, monthly, and quarterly model reviews. - Audited daily transactions for accuracy and fraud prevention and made weekly corrections of inventory… Show more - Wrote the user guide for the point-of-sale (POS) and inventory management systems used by the company. - Authored various documents such as company policies, product descriptions, timesheets, blog posts, and more.- Reduced on-hand-aged stock by 30% by implementing a leaner stock model with more frequent re-ordering. And by conducting weekly, monthly, and quarterly model reviews. - Audited daily transactions for accuracy and fraud prevention and made weekly corrections of inventory discrepancies. - Provided as-needed training for employees on POS and Inventory Management systems and wrote the company user manual for the POS system.- Created and maintained the company's e-commerce site, including transferring the site from Magento to Amazon, and then to Shopify.- Placed weekly orders with each vendor ensuring that each store was adequately stocked and that each shipment met vendor requirements for reduced shipping cost.- Oversaw computer setup, phone, internet, and fire alarm installation, and completed any other job as needed for 5 new store setups.- Kept the inventory system up-to-date, entering new SKUs and price changes as needed. Show less

- Solved difficult customer service issues, and consistently met and surpassed sales goals by focusing on the customer's needs and building long-term clients.- Accurately and efficiently counted inventory, corrected discrepancies, received shipments, possessed transfers, and handled repairs and defective issues.- Responsible for opening and closing store, and making cash deposits.- Created the time sheets and daily sales sheets that are now used by the entire company.