Ben Thomas Email & Phone Number

Remote

Write and update user guides and release notes for software in the public safety and justice sector.

United States

Wrote and edited various documents for short term projects, such as product descriptions, polices, and user manuals.

Houston, Texas Area

- Wrote program news topics to introduce software changes to both internal associates and customers.- Created HTML help file for new customer relationship management (CRM) software.- Authored manuals for tablet-based customer reception software and gasoline allocation management software.- Wrote procedures for many dealership processes, including inventory.

United States

Wrote and edited various documents for short term projects, such as product descriptions, polices, and user manuals.

- Wrote the user guide for the point-of-sale (POS) and inventory management systems used by the company. - Authored various documents such as company policies, product descriptions, timesheets, blog posts, and more.- Reduced on-hand-aged stock by 30% by implementing a leaner stock model with more frequent re-ordering. And by conducting weekly, monthly, and.

- Solved difficult customer service issues, and consistently met and surpassed sales goals by focusing on the customer's needs and building long-term clients.- Accurately and efficiently counted inventory, corrected discrepancies, received shipments, possessed transfers, and handled repairs and defective issues.- Responsible for opening and closing store.