Ben Walters Email & Phone Number

Joined the team initially to revitalize the IT operations and have since headed up a complete transformation. In this time we expanded our EDI trading partners, doubled the active SKU count, and formed a new e-commerce division to reduce stale inventory. Custom in house scripts improve overall integration without requiring additional customization budget and is more specific to our acute operational needs. Scalability both up and down is at the center of my design paradigm.• Multi-year implementation of new ERP/WMS leading to improved system reliability, 22% reduction of warehouse labor, and cost savings.• Worked hand-in-hand with multiple stake holders to implement new e- commerce division resulting in initial year sales of over $250,000.• Reduced legacy system order processing time by 750% through creative caching and selective hardware purchases.• Achieved full automation in the auditing of freight and parcel bills, resulting in a decrease in shipping costs by an additional 8% beyond negotiated savings.

Led the implementation, integration, and maintenance of the FedEx technologies (software, hardware, web services, EDI, billing) of new and old customers. Provided comprehensive customer training and front-end support to various clients, ranging from millions of dollars annual spend to small owner/operator sites. Worked with sales and marketing teams daily to explain, implement, and protect the FedEx value proposition of technology and automation.• Managed over 1,200 customers in a region covering Traverse City, Lansing, and Kalamazoo – each site with a unique integration and support requirements.• Eight-time recipient of FedEx 3C Award for exceptional performance and outstanding service.• Achieved consistent and transformative success in customer acquisition, resulting in the growth and evolution of geographical territory.

Master Of Business Administration - Mba, Computer/Information Technology Administration And Management

Bachelor'S Degree, Computer Science