Ben Bible Email & Phone Number

Austin, Tx, Us

Belton, Texas, United States

Luma's Patient Success Platform™ unifies and automates each of a patient's healthcare journeys -- access & operational, clinical, and financial -- to help them be healthier. It integrates with more than 80 EHRs to give staff and clinicians a fuller view of the patient with less manual outreach.With Luma, healthcare organizations see an average of 37% more referred patients in the first six months, and achieve a 39% average revenue increase.- Lead a team of five Customer Success Managers specializing in Primary Care, overseeing a portfolio of 180+ customers and approximately $8.5M in Annual Recurring Revenue (ARR).- Facilitated over 250 Quarterly Business Reviews across the portfolio, guiding the team in executing mutual success plans and resolving technical challenges to ensure high customer satisfaction.- Directed the team to achieve $360K in upsell revenue across 25 customers within a 10-month period.- Developed and implemented a comprehensive Churn Retrospective process that became a standard practice across the entire company.- Designed and launched post-QBR customer surveys, successfully integrating them into the company's operational workflow.- Developed and instituted a robust Customer Root Cause Analysis (RCA) process, establishing it as a key tool for identifying and addressing underlying customer issues.- Achieved a 19% increase in referencable accounts, significantly boosting the company’s customer advocacy and reputation.- Overhauled internal processes to recover previously missed revenue, resulting in an additional $35K in captured earnings.

New York, New York, United States

Recora is a Series A health tech startup focused on virtual cardiac rehabilitation. Recora's mission is to empower everyone to live a long, full and optimal life by redefining the future of heart health. We partner with innovative health systems, hospitals, medical groups, and payers to redesign cardiovascular care. Our high-touch, technology-enabled clinical model can improve outcomes and experiences for members throughout their healthcare journey, from primary prevention through heart failure management. Starting in cardiovascular recovery, we combine patient care and technology to slow the progression of heart disease, prevent unnecessary hospitalizations, and expand access to home-based cardiovascular services.- Crafted a detailed and meticulous implementation project plan, ensuring precise execution and alignment with strategic objectives, leading to seamless project delivery and enhanced operational efficiency.- Developed an internal tracking and training tool tailored for user management and customer access, streamlining oversight and enhancing team proficiency in managing and securing customer interactions.

Artera is a Series C health tech startup focused on patient communications; Best in KLAS 2021-2022, they've raised ($90M+) in funding from top investors (e.g. TechStars, HealthX Jackson Square Ventures).As a Manager in Customer Experience and Interim Director of Customer Success, I was responsible for the development, refinement, and overall CSM growth .- Led Overall Customer Success Team who managed ~$50m in ARR (~600 individual accounts)- Developed an award winning Customer Success team (Best in KLAS, #1 G2 Crowd, #1 Capterra) from 9 to 35+ people across implementation, operations, account management, and customer training and support.- Maintained 125% Net Retention, 100% Enterprise Gross Retention and Best in KLAS 2021-2022.- Created and implemented company-wide processes (Early Access, GTM, OKRs, KPI's, Data & Metrics) to drive scale.

- Achieved over 125% upsell growth 2019-2021- Responsible for overall customer success and satisfaction at the health system enterprise level- Created and successfully implemented strategic action plans to managed >$5m book of business- Responsible for adoption, optimization, and revenue growth with a defined set of strategic enterprise health systems- Worked directly with clients to expand overall use cases and financial investment- Developed trusted advisor partnerships with key stakeholders and decision makers- Increased client reference-ability and overall engagement- Authored a client based Advisory Group to share best practices, success stories and workflow ideas- Conducted monthly strategic alignment meetings and quarterly business reviews with health system leadership

Sunrise, Fl

Acquired by Evernorth (Cigna) in 2021, MDLIVE is one of the nation's leading telehealth providers. As the Consulting Director I was responsible for effectively managing medium to high complexity project managers, providing solutions design oversight, and bolstering project results for the organization. Additionally, I was expected to identify, create, and deliver innovative service strategies and tools to generate revenue opportunities related to new and existing partners. One of the main functions includes leading and coordinating team efforts in data gathering and analysis to increase company profitability.- Joined Series D, reporting to C-Suite for enterprise health systems accounts while the company scaled from ~250 to 500+ FTE and $60M > $100M+ CARR in under three years.- Team achieved 100% gross retention, 120% net retention and 99% Customer Satisfaction.- Acted as a player/coach to support several account managers and implementation leads.- Co-authored a profitable change management professional services organization ($10M ARR), contributing to the plan to transition 20+ account managers into billable consultants.- Created and maintained company's first statement of work (SOW) process leading to reduced implementation timelines and prevented scope crepe.

As the Lead Sales Engineer I was key to championing solution-based business development opportunities for MDLIVE customers. I effectively worked with the Professional Services organization in support of medium to high complexity projects, providing solutions design oversight, and bolstering project results for the organization. Additionally, I was expected to identify, create, and deliver innovative service strategies and tools to generate revenue opportunities related to new and existing partners. One of my main functions includes leading and coordinating team efforts in data gathering and analysis to increase company profitability while also collaborating in project initiation, planning, and execution.

Sunrise, Fl

As the Director, Implementation Health Systems I was responsible for executing a variety of projects for MDLIVE’s high-profile, strategic clients under the Health Systems vertical, including the implementation of new business, expansion of current business, as well as the execution of internal projects to support the company’s evolving product offering. I supported the organization’s strategic direction and growth by applying a clearly defined, uniform and organized project management approach. Im my role I was the liaison between the client and their representatives, while coordinating with internal cross-functional teams throughout the various projects.- Oversaw the development of high-level health system solutions through outstanding functional/technical expertise and enterprise business system/industry requirements- Directed the activities of the health systems delivery and implementation delivery team through ongoing oversight of active Delivery and Implementations, ensuring we delivered on time, within budget, and with high-quality outcomes and customer satisfaction- Actively managed health system financials including team utilization, budget vs actual hours and project margins, developed a program and tool to identify, set and manage the cost of delivery and evaluate the appropriate one-time Delivery and Implementation fees- Ensured the team followed best practice Delivery and Implementation processes and identify opportunities to improve our methodologies and tools, co-authored the MDLIVE Health Systems Playbook.

Sunrise, Fl

As a Senior Project Manager in the Professional Services Organization I was responsible for providing consultancy services, program management, and project management over a portfolio of strategic initiatives to MDLIVE Enterprise and Health System clients and prospects. These projects were in support of corporate strategies such as integration of new acquisitions, new product features, new products and can are highly complex in nature. I supported the organization’s strategic direction and growth for the industry by applying a clearly defined, uniform and organized project management approach. In my role I worked alongside internal parties (Product Team, Client Success, Account Managers, and Sales) to deliver consulting services.- Developed and managed work breakdown structure (WBS) of information SaaS delivery, product development, Delivery and Implementation, and integration technology projects.- Developed project plans for all projects including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing.- Managed project execution to ensure adherence to budget, schedule, and scope.- Prepared project status reports by collecting, analyzing, and summarizing information and trends.- Assigned duties, responsibilities, and spans of authority to project personnel.- Coordinated recruitment or selection of project personnel.- Developed and managed annual budgets for all projects.- Developed Delivery and Implementation plans that include analyses such as cost-benefit or return on investment (ROI).- Established and executed a project communication plan.- Identified the need for initial or supplemental products and services, serving as a liaison between the client and sales and supporting upsell opportunities.

Little Rock, Arkansas Area

Led MedEvolve’s Training and implementation team, which is responsible for implementing the company’s software solutions at new and existing client sites. My team of experienced project managers and trainers assisted new clients every step of the way to ensure seamless integration of MedEvolve’s software into the practice’s existing processes.

Miami, Florida, United States

CareCloud, Inc., formerly MTBC, is a leading healthcare technology company with a suite of unified, technology-enabled solutions for healthcare organizations, medical practices, and health systems.I was Responsible for the end-to-end client Delivery and Implementation phase including identifying Delivery and Implementation scope, developing project Delivery and Implementation plans and configuring Client practices within CareCloud.- Ensured that client's EDI/ERA approvals were in place in order to send claims and receive payment- Coordinated data import and/or integration with an existing system if necessary, with a high volume including Modernizing Medicine and Athena- Developed data integration, ideation, solution design, data mapping, and onboarding processes- Ensured a consistent and smooth “go-live” transition to Client Services teams

Miami/Fort Lauderdale Area

- Managed implementation process, tasks, and schedule with clients and internal staff- Facilitated client questions during the implementation- Provided delivery assurance to ensure the client is fully operational after the implementation- Led client transition to client management and/or support first internally and then with the client- Provided regular reporting and forecasting to management and clients- Identified opportunities to sell additional products and services- Delivered client implementations using CareCloud's methodology- Ensured implementation met established client requirements

Beale Afb, Ca/ Osan Ab, Korea/ Ramstein Ab, Germany

Operated in a diverse and complex operational environment, supporting all aspects of Air Force operations to ensure U.S. dominance in air, space, and cyberspace. Supports Joint Force, Department of Defense, and National Intelligence Agency operations.Advises commanders on threats to U.S. and allied forces and missions as well as Intelligence, Surveillance, and Reconnaissance (ISR) capabilities and employment. Provides analysis of adversary threat systems and intelligence expertise necessary to develop detailed execution plans for air, space, and cyberspace operations.Uses state-of-the-art technology to produce all-source intelligence, situation estimates, order-of-battle studies, and other intelligence reports and studies. Assembles maps, charts, and performs threat analysis in support of mission planning.Prepares and presents intelligence reports and briefings. Conducts intelligence debriefings of U.S. and allied military personnel involved in combat operations. Prepares mission reports. Participates in the installation-level Threat Working Group (TWG)Conducts external intelligence training. Instructs aircrews, security forces, explosive ordinance disposal, and others on collecting and reporting requirements and procedures, recognition techniques, and assessing offensive and defensive weapon system capabilities. Assists Survival Evasion Resistance and Escape (SERE) and Life Support personnel in training evasion, recovery, and code of conduct.Assesses vulnerabilities of U.S. forces’ telecommunications networks and information that could be collected and exploited by adversaries. Systematically assesses data using analytical procedures to document threats, isolate existing and potential vulnerabilities, identify procedures for minimizing and eliminating vulnerabilities and recommend Information Operations (IO) techniques to exploit vulnerabilities to a friendly advantage.

Eielson Afb, Ak And Little Rock Afb, Ar

Overview:As a Health Services Management Specialist in the U.S. Air Force, you will be crucial in ensuring the efficient operation of our medical facilities. Your responsibilities will span patient management, scheduling, administrative support, information technology, financial reporting, and more.Key Responsibilities IncludedPatient Management:Conduct patient interviews for admissions and discharges.Maintain patient locator and suspense files.Prepare health record copies and abstracts.Patient Scheduling:Utilize medical computer systems for patient scheduling, budgeting, and staffing.Administrative Support:Provide administrative support to hospital staff.Prepare patient-related correspondence.Coordinate and prepare necessary forms.Information Technology:Manage hardware and software activities.Monitor information technology security programs.Financial Reporting:Analyze financial reports, accounting, and workload reporting procedures.Monitor expenditures and obligations.Other Duties:Identify and process Line of Duty (LOD) determinations.Compile information and prepare reports, graphs, and charts.Qualifications:Strong organizational and communication skills.Proficiency in using medical computer systems.Ability to manage multiple tasks and work in a fast-paced environment.Knowledge of IT security programs and financial reporting.

Learning To Lead And Follow Regardless Of Your Title, Course Completion

This course focused on opportunities to lead in common situations, explain how to develop a capacity to follow the lead of others.

Bachelor’S Degree, Allied Health Management

Associate'S Degree, Associate Of Applied Science Intelligence Studies And Technology

Associate'S Degree, Associate In Applied Science- Health Care Management

Education record

The Airman Leadership School is an Air Force education program held at base level to prepare senior airmen for positions of greater.