I’m a creative, strategic thinker and a proponent for discovering and sharing the big picture, while getting a kick out of fine-tuning the details. I lead digital modernization initiatives as a UX product and service design leader by conducting mixed method research, analyzing data to uncover opportunities, developing the strategy that grounds implementation, and empowering Agile teams to design accessible, outcome-based, and design system-based experiences. I’m passionate about UX and HCD – as a process to uncover human wants and needs, designing with and for those humans and the systems they use, and as a measure of usability, inclusivity, and accessible design – a supportive, empathetic, and subservient collaborator, optimist, curious by nature, Scrum agile practitioner and co-leader with delivery managers, meticulous organizer, and aspiring home cook and fitness lover that watches Star Wars, cooking and survival shows, while food prepping. Core expertise: - UX product and service design (Sketch, Figma, Mural, CodePen)- Product/team leadership (subservient, teal) and strategist for digital modernization- Research methodologies, e.g., mixed method research, card sorts, unmoderated studies, moderated usability studies, semi-structured interviews, remote and in-person UAT, etc.- Content strategy and plain language writing - Information architecture, navigation, userflows and service blueprints- Wireframing and UI design within design systems- Contributing new and edits to components and patterns in design systems - Mobile app UX design and strategy- Enterprise CMS issue analysis- Website conversion optimization analysis- Data analytics and reporting, visualization, analysis and insights socialization- Scrum agile product delivery
Listed skills include User Interface Design, Web Analytics, Content Strategy, Web Design, and 37 others.