Florence Mccafferty Email & Phone Number

Designing citizen-facing experiences that millions of people rely on to access government-funded benefits and services

Leading my team's UX research, strategy, and design and collaborating with other project researchers and designers on projects such as the CDC's ReportStream application and the VA's.gov website.

At Highland, I specialize in leading user experience research, analysis and design in client engagements that span a wide range of sectors, but especially: education, healthcare, financial services and child-focused initiatives.

Greater Chicago Area

Chicago, IL

I completed this full-time, project-oriented educational program meant to closely resemble the work that UX researchers and designers are typically responsible for. I completed 5 projects (one a project with a real client), which included understanding the problem, conducting user research and synthesis, creating UX artifacts, designing solutions.

Chicago, IL

• I worked with a remote team to coordinate and deliver training programs for advocates across the country:
• Led design, development, and maintenance of 5 legal training course websites, and assisted with building and maintenance of 12 additional sites using HTML, CSS, and Photoshop
• Worked with 200+ non-profit advocates and decision-makers nationwide to collect feedback on existing websites, and redesigned sites accordingly.

Berkeley, CA

• I worked with a team without centralized leadership to build a year-long development strategy and then collaborated with the team to implement that strategy.
• Implemented a new donor database to accommodate growing base of over 5,000, which allowed EBCLC to increase metrics collected by over 100%, and execute a new moves management program.

Oakland, CA

One of the most creative and delightfully strange projects I've worked on to date! This project required me to design and build tall and easy-to-move piles of silver cutlery and dishes, a floating just-born infant puppet with a detachable umbilical cord, and pillow-sized chunks of whale flesh and guts - all on an extremely limited budget. As a result of my.

San Francisco

I designed props for two Custom Made shows. My favorite prop was a (fake) leather-bound book with a pegasus on the front that lights up upon opening. I again worked on a very tight budget for both of these shows, and collaborated with a design team to make a cohesive experience.

Oakland, CA

Greater Seattle Area

• Collaborated with committee to survey about 150 local young workers (ages 18-34) about barriers to employment.
• Organized and coded data to illustrate the "story" of problems faced, and presented findings during community events.

Seattle, WA

I scheduled all church-related events and activities in an organization of over 500 regularly-attending congregants. I also edited articles and compiled e-newsletters, program guides and other publications.

Seattle, WA

Seattle, WA

Studio Intern

Bachelor Of Arts (B.A.), Romance Languages, Literatures, And Linguistics

Completion Of Ux Design Immersive Program, Ux Design

This project-based program includes 10 weeks of intensive lecture, collaboration, and design thinking.

Linguistique Et Sociologie

Overseas study program in Geneva, Switzerland.