Ben Clark Email & Phone Number

The Colony, Texas, United States

Plano, Texas

● Streamline manual incentive calculations for Capital One’s HR Incentive Servicing and Design team through advanced functions in MS Excel and programmed macros to automate deliverable report creation● Consult with other Lines of Business to address incentive compensation report scheduling and design models● Troubleshoot data issues in Capital One’s IBM Incentive Compensation Management system. Work with plan executors to resolve data discrepancies, escalate system issues to the technical team, and test solutions● Execute incentive compensation calculation and submission processes for employee roles across several internal Lines of Business. Automated manual calculation processes for seven incentive plans under Capital One Auto Finance Sales, reducing a several day long, monthly task to take a few minutes

Plano, Texas

● Report on and deliver Samsung Call Center ‘Voice of the Customer’ data for iconic handheld smartphone models to Device Quality Management engineers. Consult with engineers on device issue trends, software update deployment issues, and reporting schedules for new product launches● Manage and use QlikView database of all VOC Call Center records pulled since 2013 for ad-hoc reporting● Execute daily SAP dataset pull of all Samsung Electronics Call Center data to distribute across Samsung Care departments. Manage, automate, and execute constantly-changing ETL process for device trend analysis. Through colleague collaboration, automated daily two-hour long ETL process to five minutes

Dallas, Tx

● Analyzed Jaspersoft reports to identify maintenance requirements for thousands of school bus safety monitoring systems across the DFW area and other US markets● Facilitated remote-access maintenance and troubleshooting of several thousand active computer units● Learned complex MS Excel functions and implemented automation in vital maintenance documents, constantly maximizing organization and task efficiency● Consistently automated maintenance reporting for all markets, reducing a vital reporting task from taking several days to only taking several hours● Actively recorded and pursued process efficiency breakthroughs while writing the corporate manual on how to use the automated documents being developed● Utilized reporting tools to identify which fleets needed efficiency improvement● Communicated with service technician teams in different markets to relay unit maintenance priorities

Bachelor’S Degree, Management Information Systems

Associate'S Degree

Electronic Media And Communications