Proudly operating AS136582!We provide optimized web hosting delivery for over 200 customers.• Utilised sales skills, product knowledge & communication skills to maximize clientspending and ensure that all solutions provided are fit for needs.• Developed in-house custom countermeasures for DDoS protection for client websites.• Worked with customers to resolve issues with speed, care, and providing a welcomingsupport environment.

• Co-manage a team of 60+ employees, improving team productivity and morale.• Liaise with the public to enhance customer experience.• Listening and responding to customer feedback and dealing with complaints in a timelymanner to minimise company impact.• Providing feedback and coaching staff to improve performance and upskill.• Training development for new starters and internal departments regularly• Exploring and implementing smart ways of working• Sales tracking and inventory management, to improve overall store performance.• Leveraged all of the available software and tools to track sales & colleague performance.• Point of escalation for Customer complaints• Reviewing ways to improve customer journey within the shop floor.

Trained inexperienced staff in McDonald's procedures to the highest standard.• Demonstrated food preparation skills, customer service skills, and communicationsskills.• Dealt with high-pressure customer situations, in a fast paced environment, includingquickly and efficiently dealing with issues with orders.• Hygiene ensured a clean workspace within food preparation areas.• Managed customer complaints and feedback efficiently while minimizing conflict.