Ben C. Email & Phone Number

Sunnyvale, Ca, Us

Sunnyvale, Ca, Us

Serving HR Operations and the Global Talent Organization

Mountain View, Ca, Us

Supported the REWS group by providing analytics and tools that enable data-driven decisions for Facilities, Space and Project Management, Human Resources, and FinanceConstructed XGBoost Regressor to forecast OpEx cost for a new property onboarding, resulting in a 2.5x increase in accuracy over previous solution and ~120 hours of development time savedBuilt Text Summarizer to analyze & provide insights into Surveys & FM TicketsLeveraged Pandas-Profiling to build a Data Quality Tool to speed up the data source intake processOnboarded monitoring framework to track data quality and reduce the team's unplanned maintenance by 25%Served as team's product manager for 17 deliverables and drove adoption of Agile methodology, Retrospectives, and Stand UpsProgram managed and owned the account's SmartSheets and Salesforce instances; delivering ~17k space management and project record types and overseeing 100 licensesResponsible for a daily ETL of SFDC into an internal data store; enabling global access to SF analyticsAssembled and maintained documentation for system and solutions architecture of SFDC, naming convention(s), and associated data storesOversaw client reporting to enable a 100% KPI feeTools: Sci-kit, Numpy, Pandas, Python, Google SQL, Plx, ColabPackages: NLTK, PyTLDR, Pandas-Profiling, SeabornSystems: Salesforce, BigQuery, 360, Tririga, Yardi, GUTS

San Jose, Ca, Us

Spot Award RecipientEmceed 3 Day RCG New Hire Conference (~150 attendees)

San Jose, Ca, Us

Apr 2018 - Feb 2019:M&A's Team Mission: "Leveraging Data Science and Machine Learning to create infectious action to improve customer experience through measurement, attribution, and actionable insights"Received 'Among the Best Performance' annual review Streamlined 5 data flows while redesigning a Production Incident and Change Report; presented to the CTO and VP of SREWorked across 8 BUs to automate enterprise quality reporting in one scorecard; eliminating 6 hours of manual work per monthDrove check in of ~440 assets to GitHub in an effort to kick start our DevOps journey and improve team's quality, reliability, and collaborationKey partner in migrating a MSSQL db from between data centers with zero down time or data integrity lossCreated a Jira Historical report for the Quality organization; driving insights and corrective actions into gaps in bug ownership and reducing bug churn by ~35%Built dashboards to enable Jira labels to be used in order to quickly filter contact-related bugs during an increased focus on customer-submitted bugs; resulting in a re-prioritization of development work for ~6k developersMentored YearUp InternJun 2017 - Mar 2018:Quality and Data AnalyticsBuilt and maintained 40+ Tableau reports to visualize Petabytes of data and present insights to leadership, focusing on site quality and availability.Created ETLs and automated data entry from internal data sources to our team's reporting DB and other Rest APIsPresented to Venmo's head of product for an innovation that was filed for patentServed as the Scrum Master for a team of 12 contributors. Helped prioritize and delegate ~14,000 hours of work per year.Shared DBA responsibilities of a MS SQL Server DB. Streamlined data flows. Built monitoring solution within SSMS. Debugged and resolved availability issues.Primary technologies: MS SQL, MySQL, Teradata, HBase, Hive, Tableau, Excel, SSIS, Visual Studio, Python, PHP, Service Now, Jira, GitHub, Rally

Maintained inventory stocks of bikes, parts, and accessories (QBP & JBI) via Ascend POSAssembled 100+ new bikesBike, Accessory, and Outdoor Sales

San Jose, Ca, Us

Provided business analysis and actionable insights into reporting, analytics, cost modeling, and capacity planningCreated and maintained Tableau reports for cross-functional teams to identify problems, monitor trends, and utilize forecastingDeveloped a Disaster Recovery project and report; focusing on continual improvement and provided rigor around the production rebuild processIdeated at a brainstorming session at Stanford's D-School, which resulted in a product launch for the underbankedHackweek team received first place award and presented analysis and go-to-market strategy to President and CEO, Devin Wenighttps://vimeo.com/177253411

San Jose, Ca, Us

Responsible for processing, ticketing, identifying root cause, and following up with corrective actions for site-related incidentsUsed statistical deviation to quantify customer impact during outages and implemented a third-party vendor into existing metrics to identify social media sentiment Developed two summer projects which provided rigor around site availability and mitigated a threatening memory leakChange management oversaw 400,000 code pushes annuallyBusiness Insider voted eBay in the top three internship programs for tech companies in 2015: http://www.businessinsider.com/best-tech-internships-2015-2?op=1

Oversaw operations for 60 accounts per summerManaged two part-time employees Business sold in April '15