Nick Bender Email & Phone Number

Chicago, Illinois, United States

Farmers Branch, Texas, United States

Arlington, Tx

Irving, Tx

 Gathered and analyzed system and sales data to identify trouble areas and growth opportunities. Identified and designed automation solutions to streamline system usage for internal and end users. Developed procedures and executed training to cultivate a culture of exemplary customer service and internal efficiency in operations, sales, and support. Strategic planning to grow customer base, generating revenue growth greater than 3000% and a user base increase of greater than 500% over 2 years. Managed development department to maintain and expand Web application through a period of exponential user base growth. Designed and implemented additional features in support of sales and operations with a focus on efficiency and ease of use. Created use cases, wireframes, and mockups using multiple programs. Conducted workflow analysis and usability testing. Experience in both waterfall and agile software development methodologies. Designed and implemented in-house QA and UAT procedures. System architecture of upcoming mobile application; improving quality of user experience and adoption by expanding functionality and decreasing complexity Experienced user of Jira, Sharepoint, Outlook, Word, Power Point, and Excel (e.g. pivot tables and formulas). Accustomed to quickly self-educating on new programs and systems.