Lead existing Operations Function to focus on further strengthening Supply Chain & Logistics, Customer Services functions. Responsible for initiating a comprehensive After Sales Service Function including i-Fab. Focus on development of processes and efficiencies to provide patients, doctors and customers with outstanding service and experiences. Ensures customer advocacy for the customers internally. Analyze, prioritize and validate complex and dynamic information from a diverse range of… Show more Lead existing Operations Function to focus on further strengthening Supply Chain & Logistics, Customer Services functions. Responsible for initiating a comprehensive After Sales Service Function including i-Fab. Focus on development of processes and efficiencies to provide patients, doctors and customers with outstanding service and experiences. Ensures customer advocacy for the customers internally. Analyze, prioritize and validate complex and dynamic information from a diverse range of external and internal sources and develop solutions, ideas and recommendations for the business. Additional responsibility of Quality Management for implementation of Clinical Quality Standards. Show less

Strategic leadership with strong business acumen and ability to lead business in the areas of Order Management,Project Execution & Finance, Customer Service Desk, SCM & Procurements. Manage P&L, Responsible for generating revenue through timely order execution, customer communication, Responsible for multi-client & multi city projects across PAN India locations and Overseas, Foster excellent relationship with banks & financial institutions. Drive project execution, sales and Service… Show more Strategic leadership with strong business acumen and ability to lead business in the areas of Order Management,Project Execution & Finance, Customer Service Desk, SCM & Procurements. Manage P&L, Responsible for generating revenue through timely order execution, customer communication, Responsible for multi-client & multi city projects across PAN India locations and Overseas, Foster excellent relationship with banks & financial institutions. Drive project execution, sales and Service. Demonstrate collaborative management style, as well as an ability to make timely and sound critical decisions. Service Oriented approach to understand customer issue and handle the same effectively for greater customer satisfaction, Implemented and follow strict compliance. Show less

Spearhead the Commercial Operations of Thermos’s Business Divisions – developed strategy for Revenue achievement and Capturing Voice of Customer across divisions and factories across the Globe. Customer Service Desk for the Divisions. Also responsible for end to end supply chain for Chemical Analysis & Environmental Process Divisions to drive Revenue, Reductions of E&O, Inventory Control, AR Management and CAS (Customer Satisfaction)Through speaking with internal and external customers and… Show more Spearhead the Commercial Operations of Thermos’s Business Divisions – developed strategy for Revenue achievement and Capturing Voice of Customer across divisions and factories across the Globe. Customer Service Desk for the Divisions. Also responsible for end to end supply chain for Chemical Analysis & Environmental Process Divisions to drive Revenue, Reductions of E&O, Inventory Control, AR Management and CAS (Customer Satisfaction)Through speaking with internal and external customers and other external communication activities ensure Thermo achievements and capabilities are recognized by potential and existing customers.Identify, implement & track customer value through engagement with potential and existing customers Ensured company’s policies are understood internally and seen as a differentiator by potential and existing customers as well as other opinion makers within the industry.Drive commercial innovation in conjunction with the functional teams. Developed competencies within the support teams at regional offices. Support sales in order conversions - LC, advances,.Support sales & Service in selling additional services to existing customers.Ensuring that knowledge and success stories are shared in- and externally to support competency development as well as help strengthen the perception of the Thermo brand. Ensure we have a highly motivated, capable Commercial Operations team who can make a difference when engaging with new- and existing customers for both sales and service transactions.Ensure business decisions are supported by quantitative and qualitative analysis to protect underlying value.Provide robust delivery of performance management and reporting processes to support delivery of business performance working through present logistics management and processes Build & Implement QMS and SOP built in line with the global requirement for India Operations.Monitor & Implement Compliance for the Operations (warehouse) & Trade Controls (Purchases) Show less

Leadership position responsible for Operations - Customer Care, Order Management, Logistics & Procurement for India, South Africa, Entire Middle East & Pakistan.

 Handled all India Commercial Activities - Imports & Exports, Logistics & Procurements Responsible for factory operations at Silvassa Developed local vendors for IT parts – indigenous and local manufacturing.  Integral part of the Management Teams for Costing Handled smooth and timely clearance at Mumbai & Kolkata airports for all imports Excellent working relation with Customs (For imports & exports), RBI (for Re-export) & CHA