Worked as part of a small PMO team, responsible for operational and MI reporting, gathering requirements and defining solutions for management and teams throughout the department. Supported a global team of 50+ project and programme managers across tools, processes and reporting. Managed, developed and supported the Workfront platform of 400+ usersAchievements• Developed and enhanced project performance reporting outside Workfront (Project Portfolio management) platform to overcome deficiencies in the tool ensuring the management team had an accurate picture of the portfolio performance and pipeline• Extended MI reporting building a suite of reports to capture performance across a range of project and portfolio outputs, transferring production to Tableau once accurately established• Created KPIs to monitor Workfront usage and adoption, allowing management to monitor its uptake effectively, subsequently adding compliance & exception reporting to successfully track and report the project managers interaction in the platform • Created templates to enable programme managers to run self-reporting efficiently from the Workfront platform in order to fulfil complex management reporting format requirements not possible in the tool• Designed a model which successfully married tasks between Workfront and Service Manager (SM9) tools, enabling the engineers to track and reconcile network change requests• Migrated legacy intranet content to SharePoint Online incorporating managed metadata for superior structure, navigation and document management

Invited to join the TS&C department to build the reporting picture for the team, enhanced reporting and established a reporting library and ensured timely delivery for scheduled reviews. Gathered requirements, analysed and developed reports to production, additionally accessed network management applications pulling data to compile reportsAchievements• Removed duplication and disparate reports by conducting an audit to assess current and required reporting, consulting department heads and wider teams - agreeing and putting in place a master list of outputs/sources - for consistency and accuracy• Collaborated with management to agree metrics and develop a cross functional operational report bringing data from its component parts into a consolidated view• Developed and built project performance reporting for the PMO team as the new PPM tool (Workfront) deployment advanced, allowing management and project management teams visibility of the pipeline • Created dashboards mapping delivery of the differing service offerings and infrastructure globally• Captured data from multiple suppliers to produce performance league tables to aid managers to drive improvements in vendor service• Developed and maintained multiple intranet groups and supporting SharePoint sites, the main go-to person for queries providing guidance and best practices

Moved to the product team managing Elektron, developed and supported the Jira platform and built project reporting from the tool. Established additional performance metrics, supported management and a global team of 10+ programme headsAchievements• Developed project reporting out of Jira (Project Portfolio management) platform to circumvent a report insufficiency enabling clear visibility of the project pipeline• Collated programme data and created dashboards and scorecards that enhanced the performance reporting for the team

Moved to the Business Operations team, responsible for reporting, supported management and a team of 10+ programme heads, minuted weekly delivery meetings and issued progress reports. Maintained and developed the function’s intranet and SharePoint sitesAchievements• Used Adobe InDesign to create a function wide dashboard to effectively report all the connectivity propositions into a single concise format• Collaborated with the programme heads to develop a report tailored to each of their propositions, which informed an executive view for the leadership team• Restructured the customer distribution proposition intranet, building content including a substantial library of FAQs to assist technical staff and other parties in delivery to engage in conversation and knowledge sharing

On conversion to a full-time employee began working for the fledgling Network Communications PMO. Responsibilities included tracking customer proposals, POAs (non-standard orders) and change requests. Took ownership of the function’s intranet and additionally provided day to day support to the project team rolling out a high-profile next generation networks programmeAchievements• Initiated a system to centralise the logging of project requests through SharePoint, removing manual collection, creating a ‘front door’ to capture the request, building a PMO database and linked supporting project documentation• Chaired a fortnightly system & process meeting with the main vendor to manage change requests, cleared aged requests, sought tactical solutions where prudent and kept costs to a minimum• Adopted the Jive platform and migrated content from legacy systems to the new platform building a customer friendly clutter-free experience

Worked as part of a small governance team reporting to the head of Service Performance & Governance, analysed both service and assurance data from all vendors. Provided regular and ad-hoc reports and analysis in support of the team and other stakeholdersAchievements• Developed reporting on service assurance data tracking vendor performance to highlight suppliers and areas needing attention or monitoring• Trained remote worker to successfully run operational reporting from Bangkok to ensure consistency and reliability of the monthly report run

Reported to the global head of Service Delivery, responsible for the operational reporting on a multi-year programme of work to simplify how Reuters distributed its products. Managed issues with the supplier data, assessed and agreed changes and coordinated with its users. Agreed performance metrics with the vendor and prepared reporting packs for regular senior management review meetings. Added value with continuous report improvementAchievements• Established service delivery reporting from scratch, developing the models and metrics as the scope widened, the data quality improved and the programme matured• Validated and agreed key metrics with the vendor ensuring they were applied, documented and communicated effectively to internal stakeholders• Calculated, validated and agreed service credits for SLA agreements with the vendor within agreed timeframes

Promoted to the marketing department of the MMEA region, drove the data quality and gathering capabilities for the team, compiled data from both internal and external sources including market data for business planning, collated responses from direct marketing campaigns and assumed responsibility of the bid processAchievements• Proposed and successfully implemented a uniform process to streamline bid management, from submission through to compliance• Reviewed and negotiated bid requests with local management from subsidiaries and service partners across 45+ countries, ensuring that profitability guidelines firmly adhered to company policy, prior to management approval• Centralised data gathering using an off-the-shelf solution (MS Access) to pull data from corporate systems to derive stats for annual business planning for 90+ countries