Benet Hopper, Cissp Capm Email & Phone Number

Saint Petersburg, Fl, Us

Clearwater, Fl, Us

Clearwater, Fl, Us

Clearwater, Fl, Us

Clearwater, Fl, Us

Clearwater, Fl, Us

Examine complex data and computer systems and find inefficiencies, analyze weaknesses or security threats while discovering new and innovative solutions to problems faced by small/medium-sized businesses (SMB). Perform risk assessments and security audits to find gaps and vulnerabilities to mission-critical data and propose effective solutions while considering all facets of currently implemented processes.

Tampa, Fl, Us

Reports to Executive Vice President - Information Technology to plan, implement and assist in the effective release of software to all sites. Assists CTO and Vice President of Analytics in planning software roll-out schedules based upon current scope status on all levels. Works directly with all departments in cross-functional support utilizing available resources and ground level management with adherence SCRUM/Agile methodologies. Participates in daily QA Deep Dive Sessions and Sprint Planning with Dev Team utilizing SQL Database query methods for real-time beta testing and Confluence/JIRA ticket monitoring for sprint adherence.

Tampa, Fl, Us

Oversaw budget management, metric reporting, training, policy implementation and payroll. Maintained correspondence with Vice President and Senior Managers when handling sensitive issues, confidential information at client meetingsKey Accomplishments• Oversaw initial program staffing ramp in meeting client staffing demands through direct interviews and hiring of front line sales agents and support staff• Directly manage initial team of 7 supervisors and 150 sales agents in aggressive, goal-oriented, inbound sales environment• Exceeded client and organizational sales goals seven consecutive months• Exceeded program and organizational profit margin seven consecutive months and ranked as No. 1 program during same time period• Trained Team Managers in key management and interpersonal communication skills during weekly review meetings to obtain consistency in published procedures

Tampa, Fl, Us

• Directly lead and developed team of 7 supervisors and 100 agents with general management of 14 supervisors and 200 agents• Achieved rank of 15th & 14th in Worldwide T-Mobile Manager Performance Rankings in consecutive months• Successfully achieved top performing team with total of 3 teams in Top 5 in first two consecutive months of employment• Assigned to and lead analytics team to achieve and maintain maximum agent utilization of client billable hours during peak shifts using multi-faceted approach• Spearheaded and lead center-wide, client confidentiality initiative with multi-phased, cross development Paperless Environment Plan

Atlanta, Georgia, Us

Assisted management in the oversight of day to day functions within the Processing Department by managing support systems; handling service related escalations; supporting the execution of policies and standard operating procedures; identify trends and opportunities for improvement; develop and deliver reporting to management; support effective and compliant operations.• Achieved 100% efficiency in issued appraisals subsequent to an overall double in order volume

Taoyuan, Tw, Tw

* One of the worlds largest and most prolific mobile phone manufacturers* Followed manufacturer instructed guidelines for handling device, writing bug reports, submitting and recreating errors.* Tested software releases within 24 hours of OTA release to report boot issues and download errors* Developed testing plans and executed them.* Submitted reports of findings and made recommendations for changes.* Collaborated with clients and business analysts to ensure high-value hardware and OS development.* Retested and reevaluated after debugging applications.* Entered and triaged application defects into quality control.* Established baseline for system behavior and logged anomalies and defects to operating system* Successfully launch tested 4 flagship and 2 secondary devices and 10+ specialty operating systems for manufacturer over two wireless carriers (HTC M8 Mini, HTC M9, HTC10, HTC A10, HTC Desire 10, HTC Bolt, HTC U11)* Captured and tested all modifications to proposed functional requirements.* Met all project timelines and deadlines.* Used strong time-management skills to juggle multiple projects and positions simultaneously.

Alexandria, Va, Us

Key leader of 15-person team on the coordination of a six-month recovery program that served over 150 people. Applied updated procedures through weekly team meetings and client record presentations. Used proper grammar, spelling and sentence construction for government and internal e-mail correspondence through knowledge of English language.• Put into operation new computer lab with eight computer stations.• Delivered continuous IT technical support for entire center; resulted savings of $6K per month• Built and organized staff and volunteer schedules and directly involved in client and corporate relations.• Authored monthly statistical analysis of center’s operations and filed all necessary paperwork.• Served on Suncoast ARC Advisory Board

Alexandria, Va, Us

Oversaw admittances and maintained resident services program at full capacity, 130 residents, during tenure. • Performed technical support for center including network administration and basic troubleshooting.• Converted paper filing system to fully integrated, paperless client monitoring system saving over 10 hours of labor per week.• Founded and served on Board of Saint Petersburg College Work Force Innovation Lab.• Authored monthly statistical analysis of center’s operations and filed all necessary paperwork.

Alexandria, Va, Us

Led team of over 20 staff at customer service and donation retention call center. Maintained fleet of 25 trucks per all DOT regulations• Hit weekly donation goal 27 weeks consecutively.• Designed logistics and routing for trucks, which increased productivity and goal achievement.• Trained and mentored staff; developed and implemented current training curriculum

Executed operations and supervision of a staff of 20 in high-volume, franchise dining establishment. Resolved immediate, one-on-one customer service issues. Scheduled crew for successful daily operations during peak business hours. Stayed within company guidelines for food cost/waste and hourly labor percentages. Balanced cash receipts with end of night reports and maintained adjusted balance in store safe for each shift.

Bachelor Of Arts (Ba), Communications, Hospitality

Master Of Business Administration (Mba), Information Technology Project Management