Strengths• SalesForce Administrator Certified• Over 25 years in Help Desk, Customer Support and Software Support Experience• Over 7 years of Technical Writing and Documentation Experience• Managed up to 6 people in their daily work schedule• Managed day-to-day customer requests including gathering technical and business requirements to resolve new and open requests.• Planned and implemented migration from one software into new software• Knowledge of the Oil & Gas Industry, specifically OGsql software• Knowledge of the Automotive Repair, Hospitality and Marine Sales & Service Industries• Analyzed, documented and tested program development, logic, process flows and specifications.• Worked with customers directly to resolve issues • Self-directed and detail-oriented with an inquisitive nature and the desire to solve problems• Highly organized, responsive, detail oriented, team player with a “can do” attitude • Prioritized and completed multiple tasks with a high degree of accuracy• Ability to tunnel into the actual issue when user is explaining issues in non-technical terms• Served as the subject matter expert on assigned systems with respect to configuration, customization and usage, maximizing end user adoption.• Proactively identified process and business improvement solutions.• Knowledge of QuickBooks and Peachtree Accounting systems• Proficient in adapting to new situations easily based on client needs• Partnered with business partners to conduct user acceptance testing.• Excellent interpersonal skills with a focus on rapport building, listening, and questioning skills
Listed skills include Software Documentation, Technical Support, Program Management, Programming, and 18 others.