Nick Walker Email & Phone Number

Asheville, North Carolina, United States

Manage a book of business with 330 accounts worth$1.5 MillionManaging onboarding and implementation of the KnowBe4 PlatformHit Monthly/Qtrly OKR's ie. Net Booking Retention and Deal RetentionBi-Weekly/Monthly/Qtrly reachouts based on service levelAnalyze platform usage per client/have meetings to discuss resultsCommunicate new products, new training modules, product improvements through proactive outreachMaintained less than 2% churn through identifying risk, taking action to resolve client concerns, and ensuring complete solutions were put in place to resolve issues.

Asheville, North Carolina, United States

Account Manager

Jacksonville, Florida Area

Customer Success Consultant, Web.com for Enterprise Franchise Relationships- Jacksonville, FL Effectively managed top several top 10 Enterprise Relationship franchise accounts with 600+ locations, averaging over 2.5 million dollars in yearly revenue.  Created custom reporting to display data important to both Network and Corporate needs. Communicated this data monthly to Franchise owners within the Network focusing on lead generation for paid and unpaid advertising.  Developed new marketing strategies for the company’s top relationship and increased revenue for my book of business by $20,000 from cross-selling/upselling based on campaign needs.  Managed projects partnering with Fulfillment, performance development, and product teams to enhance the customer experience. Constructed and updated content for client websites that will attract potential customers to help Corporate and Network ROI.  Maintained less than 1% churn through identifying risk, taking action to resolve client concerns, and ensuring complete solutions where put in place to resolve issues.

High Scool Diploma, 12

Broadcasting, Radio And Tv Broadcasting