Ben H. Email & Phone Number

• Write/design/code end-to-end automated and manual tests in Cypress and Jira that support the development process for a new Cloud bases loan servicing system.
• 4+ years specifically working on the Velocity tech stack. Including detailed knowledge of all sides of the testing/development process.
• 8+ years of developing business/operational knowledge and relationships with Consumer/Private/Student loans at Nelnet.
• Lead and mentor fellow QA's as new team members are added and trained.
• Proven team player with intricate knowledge/experience in understanding requirements handed over by Business Analysts/Product Owners and working alongside development teams.
• Successfully designed, updated, and executed both automated and manual test plans/cases for large loan servicing platform(s) built using both cloud and dedicated server technology. With a specific focus on process.

Highlands Ranch

• Successfully design, update and execute manual and automated Test Plans/Cases for a large.net/c# based loan servicing platform (STAR) using the Agile/Scrum SDLC. With a focus on test process improvement to assure.
• Architected/designed the current test process used for testing STAR Conversions by IT. This included implementing master test plans in Microsoft Test Manager and the related automated data sql scripts (see below) used.
• Implemented Advanced Automated SQL Validation scripts that increase test efficiency by shortening test cycles and increase test coverage for easier regression testing. Also implemented a master test plan process to.

Greater Denver Area

Greater Denver Area

Successfully develop, implement and maintain the test processes for multiple healthcare web applications. Including call center case management systems and portal applications designed to interface with EMR systems. Duties as follows:Software Testing: Design test script matrices, test data, SQL queries, test cases/ scripts, integration/system testing.

Support system and liaison for a group of fifteen to thirty QuitLine Counselors and Customer Service Representatives. Call center upkeep duties: Including queue management, customer service, report creation and call list management. Acted in absence of a supervisor within opening and closing hours and full days on the weekend. Additional assignments.

Call Center Smoking Cessation Coach duties: Provided personalized counseling for patients struggling to quit smoking, chewing and other tobacco products. Performed data entry, customer/client services and other projects as needed by supervisors. Additional training included the UCDHSC Mental Health Study and motivational interviewing techniques.

Solely responsible for the two Service Centers located in the greater Denver area. Worked independently at each center, successfully fill authorized providers orders, set-up safety training classes. Client and customer relations, phone operation, certification card replacement, cold calls, daily phone and online class registrations. Detailed data entry..