Ben H. Email & Phone Number

Write/design/code end-to-end automated and manual tests in Cypress and Jira that support the development process for a new Cloud bases loan servicing system.•4+ years specifically working on the Velocity tech stack. Including detailed knowledge of all sides of the testing/development process.•8+ years of developing business/operational knowledge and relationships with Consumer/Private/Student loans at Nelnet.•Lead and mentor fellow QA's as new team members are added and trained.•Proven team player with intricate knowledge/experience in understanding requirements handed over by Business Analysts/Product Owners and working alongside development teams. •Successfully designed, updated, and executed both automated and manual test plans/cases for large loan servicing platform(s) built using both cloud and dedicated server technology. With a specific focus on process improvement to ensure quality software is delivered. •Advanced experience in both API/UI test automation and test-driven development (Gherkin/Cucumber/Javascript). Tools include Cypress, Selenium, Jmeter and Postman.• Worked closely with past QA Lead and Dev's to design and implement the current automation framework and process used for end-to-end testing today. •Implemented test-driven development process for QA's that allows for tests to be written in advance of code being deployed. Significantly decreasing the time between code being deployed and feedback being given to developers. Tests are then also maintained and used later for regression testing.•Strong experience in Javascript/Typescript and Postgres/SQL Server.•Self-starter and natural leader. With a passion for both personal growth and the growth of fellow team members. Excellent written, communication, and interpersonal skills. Proven team player with an analytical mind bent to problem problem-solving and delivering solutions.

Highlands Ranch

•Successfully design, update and execute manual and automated Test Plans/Cases for a large .net/c# based loan servicing platform (STAR) using the Agile/Scrum SDLC. With a focus on test process improvement to assure quality software is delivered. Advanced experience in data conversion and SQL scripted validation.•Architected/designed the current test process used for testing STAR Conversions by IT. This included implementing master test plans in Microsoft Test Manager and the related automated data sql scripts (see below) used on conversion day for data validation.•Implemented Advanced Automated SQL Validation scripts that increase test efficiency by shortening test cycles and increase test coverage for easier regression testing. Also implemented a master test plan process to create process standardization for testing across multiple teams.

Greater Denver Area

Greater Denver Area

Successfully develop, implement and maintain the test processes for multiple healthcare web applications. Including call center case management systems and portal applications designed to interface with EMR systems. Duties as follows:Software Testing: Design test script matrices, test data, SQL queries, test cases/ scripts, integration/system testing, defect writing/reporting and assist stakeholders with acceptance testing.Skills/Accomplishments:5 years of black-box/manual testing. Focus in system and integration testing within the Agile SDLC.Successfully designed and implemented the test process still used by the test team today.5 years of effective defect tracking and reporting. Successfully designed and implemented the bug tracking process and flow the team uses today.User acceptance testing: 1.5 years of UAT.Tools used:TFS/Visual Studio 2012: 1.5 years of test suite/case management and manual test execution using Test Manager. Successfully customized the work item flow /attributes and customize/improved the work board to better fit the development and test processes. Assure accuracy of the task burn-down chart.Rational Quality Manager: 2.5 years of detailed manual test script writing and execution.Jazz Admin: Successfully managed all users, license keys, software installation and projects.Microsoft SQL Server 2008: In depth understanding of database queries and integrating them into data/content validation test cases/scripts.Lead role:Effectively design system/integration test plans, test strategy and promote test process improvement. Work closely with management and stakeholders. Team liaison.Skills/Accomplishments:Test Management within the Agile SDLC: Test planning, estimation, scheduling for each sprint.Group liaison for manager/customers: SME for all projects. 3.5 years of assisting stakeholders with implementing and executing an acceptance test plan.Test status reporting: Report risk analysis and test coverage to management.

Support system and liaison for a group of fifteen to thirty QuitLine Counselors and Customer Service Representatives. Call center upkeep duties: Including queue management, customer service, report creation and call list management. Acted in absence of a supervisor within opening and closing hours and full days on the weekend. Additional assignments included: detailed client based projects.

Call Center Smoking Cessation Coach duties: Provided personalized counseling for patients struggling to quit smoking, chewing and other tobacco products. Performed data entry, customer/client services and other projects as needed by supervisors. Additional training included the UCDHSC Mental Health Study and motivational interviewing techniques.

Solely responsible for the two Service Centers located in the greater Denver area. Worked independently at each center, successfully fill authorized providers orders, set-up safety training classes. Client and customer relations, phone operation, certification card replacement, cold calls, daily phone and online class registrations. Detailed data entry. Equipment sales, cleaning and stocking. Completion of multiple projects and their organization in a timely manner.