Ben Hurchala Email & Phone Number

Remote

• Manage order operations, inventory and fulfillment from sending orders to printers to purchasing inventory and ensuring deadlines are met through successful delivery
• Support customers and recipients by answering order-related questions
• Internal expert relating to all supply chain aspects

Brunswick, Maine, United States

• Manage a team of 5-6 people through day to day operations all while performing regular duties of Account Operations Associate
• Lead bi-weekly 1v1 coaching sessions with each teammate to provide feedback and coordinate career development
• Met with other managers from across the organization to facilitate improvements to standard SOPs that would have direct impact on Wayfair customer’s experience
• Spearheaded organization changes within the Supplier Operations org to better collaborate with cross-functional partners

Brunswick, Maine, United States

• Supported a portfolio of ~250 suppliers with processing and fulfilling small and large parcel orders for Wayfair customers while incremental process improvement
• Ensured orders were fulfilled on time in sync with current lead times
• Monitored product inventory levels to provide the most accurate information available to our customers

Cambridge, MA

• Interacted with customers to provide a personalized and enriched taproom experience focused on brewer-to-consumer education on a wide variety of beer styles
• Performed various team-based tasks including: retail counter management, events coordination, facilities maintenance, and taproom construction

Greater Boston Area

• Independently managed operations within the accidents department, including financial analysis, insurance and claims, and collaboration with law enforcement
• Designed and implemented new workflows to streamline processes and identify company losses; for example, monthly audits of E-ZPass transponder patterns identified 1,000+ cases of theft which resulted in company-wide.
• Collaborated with international and local call center teams, local fleet departments, and parent-company leadership team to train and troubleshoot new standard operating procedures

Boston

• Resolved escalated member issues regarding billing, applications, and website/mobile app troubleshooting from Zipcar local offices throughout the United States
• Acquired new responsibilities regularly, including supporting the accident team handling members through the lengthy incident process and providing assistance to followers on Zipcar’s social media sites

42 South St, Hopkinton, MA

• Created and implemented social media marketing campaign for EMC World using Twitter, Facebook, and LinkedIn resulting in 33% increase in followers and noticeable boost in engagement
• Investigated and analyzed various aspects of the tech industry through in-depth research projects to provide recommendations to senior leadership for EMC World improvements
• Managed the registration of over 11,000 customer and partner attendees at the EMC World conference using Active Networks
• Assisted with the overall planning and execution of the EMC World conference on-site

Allston, MA

• Designed, authored, and coordinated grassroots marketing plans with the CEO and Senior Marketing Manager catered to the needs of specific clientele
• Formulated marketing materials for email blasts using Constant Contact, Microsoft Excel/Word, and Adobe Illustrator/Photoshop
• Developed and assembled mass traditional mailings of marketing materials to prospective clients
• Generated proposals to distribution accounts (John Hancock, Transamerica, United of Omaha)

New York, NY

• Planned and launched online marketing campaigns for specific artists using Twitter, Facebook, Tumblr, and various WordPress websites to increase online presence and engagement
• Wrote and maintained up-to-date content for the label and management websites
• Contributed to radio promotion, licensing, accounting, and booking within the label

Enfield, CT

• Assembled and organized materials for the department
• Trained and aided new data entry team members