Operations Specialist
Current- As an Operations Specialist at Printfection I am primarily responsible for placing customer orders with our network of decorators and suppliers and making sure those orders are produced, shipped and delivered according.
- Manage order operations, inventory and fulfillment: from sending orders to printers to purchasing inventory and ensuring deadlines are met through successful delivery
- Support customers and recipients by answering order-related questions
- Decreased team ticket volume in Zendesk by identifying tickets that could be removed from our workload and partnered with our Operations Manager to remove them.
- Partnered with our vendors to decrease production timelines and increase accuracy amongst orders