Louis Cooper Email & Phone Number

Spokane, Washington, United States

As an Operations Specialist at Printfection I am primarily responsible for placing customer orders with our network of decorators and suppliers and making sure those orders are produced, shipped and delivered according to customer specifications. I partner cross functionally with our Customer Success and Merch teams as well as our decorators and suppliers to make sure customer expectations are perfectly met.▪ Manage order operations, inventory and fulfillment: from sending orders to printers to purchasing inventory and ensuring deadlines are met through successful delivery▪ Support customers and recipients by answering order-related questions▪ Decreased team ticket volume in Zendesk by identifying tickets that could be removed from our workload and partnered with our Operations Manager to remove them.▪Partnered with our vendors to decrease production timelines and increase accuracy amongst orders

Spokane, Washington, United States

-Processing, fulfillment, and billing for International corporations such as WalMart, QVC, URBN Brands, and TJX Corp. -Experience processing full-price as well as EOL/Off-price purchase orders for domestic and International accounts.-Monitor EDI connection via SPS Commerce to generate 810, 850, and 856 documents in addition to packing slips and labels to provide to 3PL for fulfillment.-Schedule and coordinate LTL shipments between our east-coast 3PL and multiple dept. store customers such as TJX (Domestic & International), Nordstrom, Dillards, and URBN brands -Creation of all Bills of Lading, customs documents, and other pertinent paperwork for domestic as well as international shipments-Order creation and fulfillment via Netsuite automations with DSCO and SPS Commerce portalsMonitoring and maintenance of inventory levels across multiple virtual warehouses regarding inbound as well as outbound shipments-Fulfillment and maintenance of Dropship channels for Nordstrom, Kohls, Lord & Taylor, and Verishop-Maintain consistent communication between internal Finance dept. and various AP depts. of vendors, consistently reducing dilution across all accounts-Oversight and development of New Account and Vendor setups

Gardena, Ca

-Establishes new processes to monitor ship windows, inventory levels, and tracking data by creating a log for all purchase orders for department to increase efficiency and organization-Manages the process of fulfillment through generating packing slips and labels using a cloud-based supply chain management software called SPS Commerce, while maintaining open streams of communication with the warehouse, and finalizing invoices for payment so that all orders are fulfilled in a timely manner-Coordinates freight shipments by scheduling pickups for customer accounts on a daily basis to ensure all wholesale orders from the warehouse are delivered accurately and safely-Handles logistics through an commerce platform called NuOrder for 900+ boutiques and wholesale department store accounts to maintain reputable relationships -Provides assistance to other departments including Sales, Accounting (Payable/Receivable), and the product development team by completing tasks such as credit memos, return to vendor processing, and tracking cargo shipments from factories to the warehouse-Proficient use of Oracle Netsuite

Gardena, Ca

-Responded to 100+ client emails to fulfill orders and process general inquiries using ZenDesk, Shopify, and ShipStation platforms to ensure all in-bound customer requests are acknowledged and resolved within 24 hour time frame-Resolved customer issues relating to warranty defects, incorrect order processing, missing shipping information to sustain client relations -Instructed clients on how to create and build their own orders to create an understanding of website functionality and assist in growth of sales

Austin, Texas Area

-Provided front-facing customer service for hotel guests by aiding in daily operations including bellman services, valet supervision, and front desk assistance -Interacted with 1,000+ hotel guests and coordinated valet support and luggage assistance during customer stays to ensure a pleasurable experience-Assured customer vehicle safety by following procedures on how to handle vehicles on the property to maintain customer satisfaction-Helped host events and delegated responsibilities to colleagues to maintain control of parking facilities during high-traffic situations

Austin, Texas Area

-Developed social media presence and created blogs for clients by utilizing HootSuite and WordPress software to create a relationship with target audience on a digital platform-Used Google Analytics to understand click-through thought process of customers to better tailor social content created by company clients

Austin, Tx

Verification, updating, and research to increase information collected for current clients in salesforce database. Member of the researching for Sales and Data team. Proficient use of Salesforce and Sales Navigator

Bachelor’S Degree, Entrepreneurship/Entrepreneurial Studies

Received a BBA with an emphasis in entrepreneurship.

Education record

Member of DECA 2009-2010 school year