Ben L. Email & Phone Number

Nashville, Tn, Us

Nashville, Tn, Us

Nashville, Tn, Us

Nashville, Tn, Us

Provided leadership to 35-member client-facing IT team that deliver a full suite of IT services to SMB clients. Accountability for 8 direct reports. Coached team on career and personal development, ensuring metrics and performance aligned to strategic goals. Scope of Technologies: Microsoft 365 Cloud Services, Google Workspace, AWS, Datto Backup Devices, SANs, Wireless Access Points, Virtualization Platforms, Firewalls, Hosted Solutions. Select Highlights:◼Built out KPIs and scorecards for every member of client services team to ensure accuracy in measuring team performance, while utilizing leadership skills to drive accountability, and implement necessary coaching◼Promoted 3 times (IT Director, VP of Client Success, VP of Client Services) and made distinct impacts on IT strategy, solving client IT issues through helpdesk/engineer teams, and guiding executive leadership on technology trends and recommendations◼Achieved the highest CSAT and NPS survey results, and best response SLA in recorded history within the first 6 months of leading the Service Delivery team, including 90-day rolling average CSAT of 98% (helpdesk) and hitting client NPS scores over +75, far above industry norms.

Hendersonville , Tn, Us

Planned and coordinated all aspects of network operations for more than 40 SMB clients. Accountable for the development of project budgets, prioritizing workflow, allocating resources, and ensuring optimal reliability and performance. Provided desktop and server support; interfaced with end-users to determine and quickly resolve technical issues. Monitored connectivity, configured network systems, integrated firewalls, and installed servers. Recruited and supervised a team of 5 Network Technicians. Scope of Technologies: Windows Server, Exchange, Backup Devices, SANs, Wireless Access Points, VMWare, Firewalls, Hosted Solutions. Select Highlights:◼Designed and implemented a fully redundant cloud infrastructure utilizing VMware View, vCloud Director, and vSphere in a Peak 10 datacenter, which provided client VDI services and opened a new revenue stream◼Completed comprehensive systems audit for a 230-user environment, with full report of recommendations that led to a full IT team restructure, and accelerated cloud migration plan by over a year

Brentwood, Tennessee, Us

Managed and maintained entire IT infrastructure including a 200TB SAN, and over 30 physical servers. Developed backup and recovery plan for IT infrastructure, including replication to a DR site. Accountability for $2M IT budget, planning, and providing recommendations to CEO and CFO. Scope of Technologies: VMWare, Hitachi SAN, SQL Server, Watchguard Firewalls, E-Discovery Systems, DR Site Planning.Select Highlights:◼Hired and trained new IT Systems Engineer, and re-developed IT policies and procedures that enabled the execution of company goals and greatly improved system security and reliability◼Implemented VMware infrastructure, including Veeam Backup and Replication, and reduced physical server and power usage by over 30%

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