With a customer-centric approach, I collaborate with cross-functional teams to deliver timely support to Microsoft Customers and ensure the smooth operation of Customer's Azure VM environments.•I diagnose and resolve VM-related issues, such as network connectivity, performance utilization , security, and scalability. Utilize a systematic approach, diagnostic tools, and strong analytical skills to identify root causes and implement effective solutions.• knowledgeable in managing and maintaining Azure virtual machines, including provisioning, configuration, and monitoring. Skilled in optimizing VM performance through effective resource allocation, scaling, and automation with Azure CLI/PowerShell.• Deliver exceptional technical support and maintain positive relationships with clients. Effective in understanding customer requirements, providing timely resolutions, and delivering comprehensive guidance and recommendations.

As a motivated and aspiring Cybersecurity Engineer intern, I learned dynamic skill set, including proficiency in cloud security, Splunk, MITRE ATT&CK, OSINT, and OWASP framework.• Knowledgeable in utilizing Splunk for proactive threat hunting, log analysis, and incident response. Leveraging real-time data to identify and mitigate cybersecurity incidents efficiently.• Familiar with the MITRE ATT&CK framework, I can map adversary tactics, techniques, and procedures (TTPs) to enhance threat intelligence and optimize security strategies.• Skilled in gathering, analyzing, and interpreting publicly available information to identify potential vulnerabilities and cyber threats.• Familiarity with the OWASP Top Ten, implementing secure practices and mitigating web application vulnerabilities.

Network Support Engineer with a track record of providing exceptional technical support and fostering seamless connectivity for staff within the organization. • Demonstrated ability to effectively diagnose and resolve network-related issues reported by staff members. Adept at troubleshooting connectivity problems, analyzing network logs, and implementing solutions to minimize downtime and enhance user experience.• Knowledgeable in implementing and maintaining network security measures, including firewalls, access controls, and VPN configurations. • Collaborated closely with internal teams to understand their network requirements, provided guidance on best practices, and offer prompt assistance to address network-related concerns. • Proficient in configuring and maintaining network devices, including routers, switches, and firewalls. Skilled in managing IP addressing, VLANs, and implementing network protocols to ensure smooth data transmission and efficient network performance.

Dedicated and detail-oriented Network Support Technician with a primary focus on maintaining uninterrupted operations within the server room. Known for implementing proactive measures and swiftly resolving issues to minimize downtime and ensure seamless internal connectivity.• Proficient in managing the server room environment, ensuring optimal conditions for server hardware and equipment. Responsible for performing regular maintenance tasks, monitoring system health, and promptly addressing any hardware or connectivity issues.• Adept at identifying and resolving network-related problems to maintain uninterrupted internal operations. Skilled in diagnosing issues with routers, switches, cabling, and network connections. Implement effective solutions promptly to minimize downtime and restore connectivity.• Experienced in maintaining and upgrading server hardware components such as CPUs, RAM, storage, and network interfaces. Perform regular inspections and preventive maintenance to identify and address potential hardware failures before they impact operations.• Proficient in organizing and managing network cabling infrastructure, ensuring proper labeling, cable routing, and patching. Meticulous in maintaining accurate documentation of cable connections for quick troubleshooting and scalability.• Maintained detailed documentation of server configurations, network infrastructure, and inventory.