-Engaged with customers and fire departments addressing inquiries, concerns, and urgent needs during both routine operations and high-stress crisis situations.-Streamlined daily office operations across departments, ensuring seamless functionality and enhancing efficiency.-Orchestrated equipment and warehouse operations to optimize daily manufacturing processes, resulting in consistent product output.-Contributed to the formulation and negotiation of distributor and dealer agreements, fostering strategic partnerships and market expansion.-Represented the company at industry conferences and trade shows, strengthening brand visibility and cultivating valuable business relationships. -Led a comprehensive overhaul of the company’s media presence, driving the successful redesign of the website and social media, resulting in a modernized brand image and a 40% increase in online engagement. -Oversaw financial planning and budget management, consistently achieving financial targets.

-Processed orders in Fishbowl Inventory System, created FedEx labels for packages, and verified accuracy for same day shipments.-Assembled instrument/implant kits, tracked inventory, and coordinated shipping to supply field surgeons with necessary equipment.-Researched competitor products to create presentations for senior management with recommendations for improvement.-Built client relations to determine product preferences and improve customer service.-Led new representatives as company's primary mentor/trainer.-Managed high-volume workload within deadline-driven environment, listened attentively to solve problems creatively, and used tact to achieve positive outcomes.

-Transitioned paper records to digital chart systems.-Processed confidential patient information into server files.-Served as medical receptionist and office administrator.