Benjamin Bertram Email & Phone Number

Paris, Fr

Paris Area, France

Support the Account Executives by taking a consultative role in the customers’ software evaluation processes, such as answering technical questions, troubleshooting development/configuration issues, providing implementation and configuration recommendations, designing a valuable WalkMe solution, and managing any needed escalations to Support and Engineering.Develop strong technical relationships within the various customer teams, acting as a trusted advisor.Convey the value of… Show more Support the Account Executives by taking a consultative role in the customers’ software evaluation processes, such as answering technical questions, troubleshooting development/configuration issues, providing implementation and configuration recommendations, designing a valuable WalkMe solution, and managing any needed escalations to Support and Engineering.Develop strong technical relationships within the various customer teams, acting as a trusted advisor.Convey the value of WalkMe’s products through many mediums, including phone, presentation, and live/online product demonstrations.Manage technical demonstrations both onsite and offsite.Collaborate on and present custom product demonstrations to support the sales cycle.Aggregate feedback from customer meetings and articulate it back to Product Management and Engineering. Show less

Région De Paris, France

Promoted K2 products and services, through - French (95%) and English (5%) - technical demonstrations and functional presentations, during nine publisher exhibitions, six user conferences, and more than five hundred meetings or web-meetings.Conceived and optimised more than one hundred proof-of-concepts. Technically assisted the French sales team, composed of five sales representatives and two marketing managers, in charge of France, Benelux, and Switzerland, for appointments… Show more Promoted K2 products and services, through - French (95%) and English (5%) - technical demonstrations and functional presentations, during nine publisher exhibitions, six user conferences, and more than five hundred meetings or web-meetings.Conceived and optimised more than one hundred proof-of-concepts. Technically assisted the French sales team, composed of five sales representatives and two marketing managers, in charge of France, Benelux, and Switzerland, for appointments either alone or in pairs, carried out in agency, remotely, and customer based.Answered to more than twenty technical response documents, mainly in English, autonomously or in team, leading in 85% of cases to a selection for an advanced interview. Contributed to the enrichment of the technical content and participated in the online community, with more than fifty blog articles, presenting new features, recommending good practices, and popularizing technical terms. Show less

Assisted customers and partners for the delivery of a dozen business project management projects.Helped customers and partners to understand the capabilities and functionality of the platform and act as a prime technical contact with them.Trained partners and customers to the technical expertise of the platform, during more than twenty training sessions.

Assisted around thirty employees in the change management during the migration from an On-Premises messaging software to the Google Apps cloud-based solution, through a dozen workshops. Managed autonomously seven workflow projects, improving productivity by 60%, reducing errors, and limiting double entry. Estimated return on investment reached in two years.

Developed a multilingual web application (HTML, PHP, and JavaScript) linked to a database (MySQL), for a team of about forty people.