Benjamin Coleman Email & Phone Number

Sydney, Australia

The Bridge International is a non-traditional management consulting team operating in Australia and internationally, with deep client side experience within the financial services and other industries.We pride ourselves on being practitioners; experienced executives that have worked successfully in business, rather than career consultants.We have built a fairer, value model of advisory services that offers better outcome at a lower cost for our clients. We achieve this by fast tracked discovery, insights, strategy and problem solving as well as helping execute pragmatic solutions that drive real value.We believe in ‘progress not perfection’ and our Triple Play philosophy ensures that you always get the whole picture – culture, customer and commercials. Our services span strategic advisory services, customer and operations, commercial, culture & risk and program delivery.Responsible for leading The Bridge Internationals Strategy , Program Delivery & Embedment Practice.

Sydney, Australia

Executive Management consultant C- level. Consulting to a wide range of businesses and senior leaders across the financial services/insurance vertical, and tech start up community.•The Bridge International, is a boutique consulting firm based in Australia and operates globally across the US, UK, Africa, Australia, & NZ markets. The Bridge tailors low cost customer solutions, operating model design, business transformation, process improvement, growth strategies and strategic partnering, through a “hands on” practitioner approach.

Sydney, Australia

Reporting to the Chief Executive of IAG’s independent low cost disruptor business “Satellite” division, with responsibility for the end to end strategy, the transformation program, and business development. Stable of brands included Coles Insurance, SGIO, SGIC & Berkshire Hathaway ($1b in premium).Designed & executed the business strategy delivering >20% revenue growth. The strategy included Coles Insurance one of the world’s most successful disruptive operating platforms Delivered a multi million dollar transformation program implementing new product architecture, digitisation across sales and claims platforms, Business Process offshore BPO (400FTE), process improvements to innovate the customer experience across all touch points.Successfully implemented a large and complex claims system integration "guidewire" delivering significant financial return to the Satellite division. In line with driving the corporate planning process, negotiated capital requirements for the division at executive board level.Through P&L management negotiated significant corporate cost reduction to maintain a low cost operating platform, whilst allowing the platform to deliver significant scale.Led the IAG corporate strategy team in the delivery of a market first low cost proposition.In support of the market disruption model, created an agile execution environment across business operations and technology teams that reflected best in class speed to market delivery.

Sydney, Australia

Reporting to the Chief Executive Challenger division accountable for the design, integration & execution of the end to end low cost disruptor model into Insurance Australia Group, along with business strategy & business transformation program, for Coles Insurance, and SGIO, SGIC brands, $0.8b in premium. Successfully supported the integration the new independent operating model into Insurance Australia Group.Designed the new strategic blue print and executed nationally. Delivered a multi million dollar program of initiatives including new product architecture across motor and home portfolios, on line self serve capability for claims functions, new BPO platform and CRM capabilities.Created a robust governance framework, whilst maintaining an agile execution environment.Developed a cultural platform built on customer centric principles, to support a true market disruptor environment.Led the divisions corporate plan, development and executionSupported the Chief executive in the negotiation of key capital requirements at board level.

Australia

Reporting to the Chief Executive Affinity & Direct, accountable for the business strategy supporting, Coles Insurance, Retail Warranty and other key partnerships including Myers, Bunnings, & OAMPS. Along with business strategy held accountability for the business improvement program and future innovation, to build capability, scale, & competitive advantage.Designed and executed the go to market business strategy for Coles Insurance. Launched with a “Challenger” disruption mandate to take on the larger insurers by providing a low-cost customer proposition it became the worlds fastest insurer to 200,000 and 400,000 customers.Delivered a large and complex business improvement program, supporting large cross functional team(operations & technology) team to build the infrastructure to compete. 500 initiatives deployed in 18 months with significant bottom line contributionDeveloped and delivered board papers to support revenue growth aspirations for personal insurance in OAMPSBuilt out a white label personal Insurance product for BunningsDelivered new product architecture for Coles Insurance to further advance market differentiation and enhance Customer value proposition. Led the divisions corporate planning process to ensure capital requirements were achieved at board level and activity priorities agreed to advance growth targets

Australia

Responsibility for the delivery of the business strategy & program of initiatives supporting Motor, Home, CTP and Lifestyle personal line portfolios across NRMA, RACV, SGI0 & SGIC brands. •Market leading profit targets (<80% COR) delivered thorough the corporate plan & strategic blue print, supported by targeted initiatives, and risk and governance framework.•$50m in expense savings delivered through reducing non-value add activities/projects and removing duplication of resource effort across key functional areas.•Launched a market first comprehensive premium motor product that achieved 150,000 new customers year 1 •Delivered the technical training strategy for Motor and Home portfolios, rolled out nationally

Australia

Sydney, Australia

Sydney, Australia

Bachelor'S Degree, Business/Corporate Communications

Education record