Benjamin Ebenezer Email & Phone Number

• Highly motivated Masters Degree in Public Administration (Gold Medallist) from Madras Christian College, Chennai. Specialists in areas like Global Real Time Projects,CRM,Motivating people in boring jobs,High.
• Understanding operational requirements, researching best Practices assist with the design and implementation of new processes and tools.
• Planning and monitoring daily staffing schedules and adjust accordingly to ensure adequate staffing levels that support operational demands and business objectives 24/7.
• Personally coached, trained and mentored direct subordinates and provided career development opportunities through training and quality management activities.
• Address all employee performance problems promptly and directly in accordance with company personnel polices and procedures.
• Interact with the Global Clients through Daily Status Calls and manage their queries and manage Capacity Planning as per business requirements.

• Effective communication to the associates with regards to their performance through frequent one on one session.
• Effectively Monitoring and Managing the work flow as per the priority.
• Understand the Service Level Agreements of global clients and ensure guidelines are met.

• Conducting research to resolve exceptions resulting from forward collection of checks presented for payment to or from financial institutions.
• Was part of a migration involving steep learning curve
• Research must be done in a timely and accurate manner to minimize losses to the firm.
• Methods of research would have to be determined (some decisions will require approvals).
• Ability to resolve and determine collection method on all types of exceptions (encode errors, captured twice, missing items and other miscellaneous check exceptions).
• Researcher is expected to achieve set standards of performance within stated timeframes for which a strong training and support framework is in place

Masters, Public Administration

Gold Medalist in Public Adminstration

Education record