Benjamin Jefferson Email & Phone Number

Kansas City, Mo, Us

Kansas City, Mo, Us

Champaign, Illinois, United States

-Assisted customers in opening new accounts and provided detailed information on available products and services offered by the bank.-Followed security guidelines to keep customers and the bank safe from fraudulent activity.-Provided excellent customer service to customers by responding promptly and accurately to inquiries, complaints, and requests in a professional manner.-Demonstrated the ability to adapt to a changing and fast-paced environment.-Provided guidance to junior staff members regarding operational procedures for handling customer inquiries or processing transactions.-Identified opportunities for cross-selling the banks promoted products and services through daily interactions with clients.-Consistently handled large amounts of cash with complete accuracy.

Champaign, Illinois, United States

-Initiated outbound calls to existing customers to promote new products and services.-Developed strong customer relationships by providing superior customer service and responding to inquiries in a timely manner.-Maintained up-to-date knowledge of the banks products and services to provide accurate information to customers.-Utilized Problem-solving skills to resolve customer complaints efficiently.-Conducted research into competitive market conditions to analyze ways of improving the products and services provided by the bank.-Collaborated with colleagues to achieve branch goals within specified timelines.

Columbia, Missouri, United States

-Assisted customers with product selection and ensured customer satisfaction.-Help resolve online payment issues.-Operated cash register during athletic events to handle purchases and refunds.

Champaign, Illinois, United States

-Monitored work performance of team members to ensure quality standards were being achieved in a timely manner.-Attended frequent meetings with my supervisor to discuss new ideas and ensure department goals were being met.-Used physical labor to maintain the golf course on a daily basis.