Benjamin Keller Email & Phone Number

Liberty, Indiana, United States

Carmel In

Manage multiple programs focused on assembly, integration, and shipment of Telecom equipmentJuggling all pieces of the supply chain, from OEM vendors to warehousing to partner companies to installation teams to customer A/PResponsible for gross revenue of roughly $13M/month

Indianapolis, Indiana Area

Responsible for overall Profit & Loss of Fulfillment & Reverse Logistics DepartmentDepartment sales of $285K, Gross Margin of 36%Responsible for Gross Margin, SG&A, & COGS of Dept – Kept within identified budgetsMonthly client invoicing and metric reportingPlanning / forecasting of project ramp-ups – labor, staffing, equipment, space, processesLabor management, including payroll approval/hiring/dismissal Responsible for meeting all department financial, productivity and quality goalsDirection and management of department’s daily operations Oversight of all order shipment / receipt / SCM processes and procedures Responsible for ensuring all processes and activities meet company and ISO standards Responsible for ensuring client SLAs are met / exceeded on a daily, weekly and monthly basis Process Flow creation & refinement for all projects Handling and Disposition of materials, inventory, and equipment Oversight of Inventory Control programs (maintained accuracy above established levels) Utilized statistical analysis and lean techniques to manage inventory levels and purchasingManage Client & Interdepartmental Relationships Weekly client-level communication including reporting, development, and planning Created processes to resolve client escalations on a systematic levelConferred with department heads to ensure coordination of interdepartmental activities, including HR, purchasing, finance/accounting, records-control, training, and warehouse activitiesPersonnel management Conduct interviews, hire new staff, and provide employee orientation Coordinated all employee training, including interaction with HR & Training departments Conduction of SPE reviews and yearly/quarterly goal-setting for employeesLarge-project management Coordinated two full-operations facility moves, minimized service level impact to < 1 day Managed ramp-up of Durable Medical Device program, including all certifications & training

Responsible for control, preservation, and accuracy of all inventories for business unitSKU count >1000, Quantity count >100KValue: > $750,000 consigned and > $100,000 purchasedDaily average of 150 outgoing & 20 incoming orders – 200+ inventory transactionsProject management & coordination for 7+ clientsImproved inventory accuracy 94.77% to 99.96%, reaching and exceeding ISO standard complianceImplemented ISO 13485:2003 for medical devices & maintained ISO 2001:9000 for non-medical devicesImplemented HIPAA-regulated medical processes for handling protected patient information and dataImplemented return-processing standards to conform to ISO requirements for Blood Borne Pathogen safetyUsed Mas500 and proprietary systems for inventory control, PO/SO/Invoice processing, and order mgmt

Expanded Project Lead scope from single-project to multiple (7+) projectsProjects included smart-phone and GPS repair, Voip system testing/repair, configuration, and assembly-line consumer electronic refurbishment/redeployment. Health-care projects involved configuration, deployment, and return management of Durable Medical EquipmentDropped backlogs / order turn-around time from week+ to corporate ISO standards of same-day/1-day TAT.Lowered average on-hand escalation/hold cases by an order of magnitude (100+ to ~10)Call Center Agent → Team Lead – 2007–2008Progressed from CSR to Team Lead position in 3 monthsHeld responsibility for 10-20 agentsPersonnel management included scheduling/labor mgmt, interviewing, training/coaching, & disciple Maintained real-time service level control, call quality monitoring, and top-level escalation resolutionDeveloped and implemented troubleshooting techniques that reduced RMAs by 20% for our clients

Oversaw all payments, paperwork, & data entry related to membership of organization with 50K+ membersAdministered general maintenance & updates to website & membership databaseEditor of Temple magazine — Annual publication with readership of 32,000Coordinated production of membership directory (address-update campaign, hardbound print run, cd-rom)Served as the primary contact for over 80 licensed vendorsInvolved in planning of annual national conferences — attendance of 150-175 members and volunteersEditor of Electronic Newsletters — distribution groups including undergraduates, volunteers, and trustees

Delivered financial, risk management, and leadership training in small-group and large-group settingsTraveled nationwide for consultant visits to over 30 groupsInteracted with over 50 groups via email, phone and in person at national and regional eventsEvaluated groups for strengths & weaknesses, tailored support to maximize success and improvement