Responsibilities: • Product and backlog ownership for World Languages in Passport • Usage, behavior, and sentiment data collection for world language products in Passport • Product and backlog ownership of third-party integration project (iCulture) • Vendor relationship facilitation (Torrch for Bookshelf, Lucentum for iCulture) • Engagement with internal cross-disciplinary stakeholders to achieve operational efficiencies and customer satisfaction while delivering on organizational priorities for World LanguagesAccomplishments: • Developed a “quick-wins” short list of improvements to Passport UX aligning with company roadmap, leading to doubled NPS • Developed requirements and designed flows for iCulture integration with Passport • Implemented usage and behavioral data tracking and performance metrics in World Language products using Pendo, contributing to organizational trend analysis • Significantly increased operational efficiency by reducing Passport ticket backlog by roughly 75%

Responsibilities:• Led the development of company intermediate/advanced blended-learning pedagogy,curriculum, and content• Supported the stewardship of company basic-level blended-learning pedagogy, curriculum,and content• Managed content development projects, including writing, reviewing, and editing content toensure high quality• Recruited, trained, and managed contributors to content development projects• Interpreted company methodology and language-learning research and applied learnings to newprojects and products• Innovated lesson and course design and advocated for new functionality and platform features• Collaborated and problem-solved with sales staff and client managers to help close sales orresolve client concerns• Coordinated content production workflows within and across teams and departments• Maintained in-house English content style guideAccomplishments:• Designed and implemented an innovative modular lesson structure for intermediate Frenchand German, with embedded assessment• Designed and wrote innovative Conversational English for Drivers course for Uber• Reviewed, prioritized, and consolidated 70 disparate activity types across multipleproduct pedagogies into 18 types• Designed and developed content and curriculum for mobile tutoring for English learners• Led the development of over 100 half-hour intermediate business English lessons• Wrote 48 grammar activities for Levels 1-3 of beginner German• Helped revise company values and core competencies• Gave paper on product pedagogies at the ICT Conference for Language Learning, Florence,Italy, November 2017• Rewrote Level 1 of Latin American Spanish product to include more conversational content• Project-managed content development for Level 1 Swahili• Oversaw two revisions of company's language subject matter expert training and referencemanual• Promoted three times

Oversaw production of monthly nonprofit association magazine, including maintaining the production schedule, directing design and print vendors, and supervising staff. • Performed substantive editing and copyediting of all magazine articles and columns, including writing introductions and sidebars as well as citing sources in endnotes• Designed magazine production procedures, which had previously not existed in written form• Managed relationships with authors, including staff contributors, and ensured author approval of redline edits and other changes• Advised upper management on style and content of association's high-profile reports and publications• Improved average issue turnaround time by standardizing communication and organizing file structure• Designed or selected artwork, including the cover, and wrote captions• Edited (using HTML) and approved Web version of magazine• Tracked submitted manuscripts through the peer review process• Supervised photographers at association’s annual conference• Received Special Act Incentive Award May 2008 for service above and beyond during editor’s extended medical leave

Performed production checks and tracked proof corrections on 300–400 printed pages of original hematology/oncology research twice monthly.• Prepared manuscripts for layout by editing for style, sizing and editing figures (using Adobe Photoshop) and tables for clarity, and transferring files to design vendor's server (using FTP software)• Consolidated editorial changes onto master proofs and resolved outstanding author concerns• Managed relationships with 30–40 authors per issue to ensure author satisfaction• Prepared metadata for Web version of journal• Promoted from assistant production editor after only eight months

Guided book manuscripts through the production process and managed relationships with authors and freelancers. • Copyedited manuscripts, secured permissions to reproduce artwork, resolved author concerns, proofed galleys, and gave final approval for printing• Composed copy for back cover and flaps

Edited reports written by contractors as well as other company materials.

Performed copyediting, index markup, and quality assurance checks on healthcare and tax texts.