Ben Mailey Email & Phone Number

United States

Austin, Texas, United States

Austin, Texas

Austin, Texas Area

Manage a team of Managers, Supervisors, seasoned NOC technicians (Tier 1 to 3) and NOC Engineers in a 24x7x365 NOC EnvironmentEnsure outage response and resolution times are kept within externally published SLA levelsEnsure phone service levels are kept within internally published levelsSupervise the monitoring, trending and forecasting of Key Performance Indicators (KPI’s) of all existing staff, operational, and network elementsMeet with all Top 20 Customers on a yearly basis to perform an operational review and ensure support concerns are addressed and network optimization opportunities are leveraged in an effort to improve customer retentionLeverage experience and Six Sigma principles to drive Operational transformation and continuous improvements

Austin, Texas

Manage a team of Managers, Supervisors, seasoned NOC technicians (Tier 1 to 3) and NOC Engineers in a 24x7x365 NOC EnvironmentEnsure outage response and resolution times are kept within externally published SLA levelsEnsure phone service levels are kept within internally published levelsSupervise the monitoring, trending and forecasting of Key Performance Indicators (KPI’s) of all existing staff, operational, and network elementsMeet with all Top 20 Customers on a yearly basis to perform an operational review and ensure support concerns are addressed and network optimization opportunities are leveraged in an effort to improve customer retention

Copperas Cove Tx Area

• Responsible for the research of new technologies to serve rural areas communication requirements and needs• Network engineer for implementing and integrating VoIP Mobile network, incorporating VSAT technologies along with Wi-Fi mesh technologies. • Responsible for overall network design joining both VSAT technologies, Wi-Fi technologies, and routing and switching functionality

Austin, Texas Area

• Support for all VSAT, Frame Relay, Private Line, and point to point circuits • Responsible for network grooms, IOS upgrades, and change management. • Case management software used Remedy and in house tools with each company • Configuration of devices via CLI and GUI.

Kanagawa, Japan

• As information systems supervisor managed, trained and supervised a team of 8 individuals that performed the functions of helpdesk capabilities, networking, DMS, NAVMACS and gate guard functions. Supervised technician control, which is in charge of circuit routing, patch panels, crypto equipment, IDNX, ISDN, Cisco routers, virtual teleconferencing and Satellite connectivity.• Managed a service team of 15 members that performed hardware, software and peripheral (printers, palm pilots, scanners) assistance for over 500 computers (Dell GX280, OptiPlex 170L, HP and Compaq computers) aboard the USS Blue

Kanagawa, Japan

• Maintained, updated and repaired unclassified and secret Defense Message System network exchange and domain servers, user accounts, and computer equipment for Yokosuka Japan and outlining sites totaling to over 300 commands. Corrected over five hundred network related technical issues, hardware issues and trouble calls which saved thousands of dollars in off site-assisted visits. • Performed Windows 2000 updates, services, patches and installations on the Naval Communications Center LAN, WAN and intranet at Yokosuka Japan as Information Systems Security Administrator. As Information Systems Security Officer performed modifications to user and computer accounts utilizing Active Directory, on Windows NT and Windows 2000.