Benjamin Petersen Email & Phone Number

Danvers, Massachusetts, United States

• Manage Office 365 accounts (creation, maintenance, and termination) for consultants
• Configure, ship, and troubleshoot machines for consultants across the country, providing technical support via email and phone
• Oversee the inventory of hundreds of machines, ensuring accurate records and resolving discrepancies in monthly reports
• Reconfigured build process to support the transition from Windows 10 to Windows 11
• Utilize tools like Microsoft 365 Admin Center, NinjaOne, Sophos, and SmartDeploy to manage users, monitor devices, ensure security, and deploy operating systems
• Track IT service requests through ConnectWise, delivering efficient solutions

• Delivered orders promptly, providing courteous and professional service
• Managed multiple deliveries simultaneously, optimizing routes for efficiency
• Developed strong time management skills by adhering to tight delivery schedules

Salem, Massachusetts, United States

• Conducted laboratory procedures, maintained equipment, and ensured quality control adherence
• Collaborated with medical staff to communicate results and address inquiries promptly
• Facilitated interdepartmental communication, coordinating with ER nurses for patient test inquiries
• Accessed and managed confidential patient records, adhering strictly to HIPAA regulations

• Monitored and ensured the safety of all patrons, responding swiftly to emergencies
• Provided excellent customer service, assisting visitors with facility information and safety guidelines
• Maintained focus and composure in high-pressure situations

Haverhill, Massachusetts, United States

Salisbury, MA

• Supervised and trained staff, ensuring smooth daily operations and high customer satisfaction
• Efficiently handled customer complaints and issues, maintaining positive experiences
• Managed cash handling and daily financial reports with accuracy

Bachelor Of Science - Bs, Psychology, 3.7

Activities and Societies: Commonwealth Honors College, Nu Rho Psi• Studied Psychology with a Neuroscience track, providing a broad.

High School Diploma