Benjamin Petersen Email & Phone Number

Danvers, Massachusetts, United States

• Manage Office 365 accounts (creation, maintenance, and termination) for consultants• Configure, ship, and troubleshoot machines for consultants across the country, providing technical support via email and phone• Oversee the inventory of hundreds of machines, ensuring accurate records and resolving discrepancies in monthly reports• Reconfigured build process to support the transition from Windows 10 to Windows 11• Utilize tools like Microsoft 365 Admin Center, NinjaOne, Sophos, and SmartDeploy to manage users, monitor devices, ensure security, and deploy operating systems• Track IT service requests through ConnectWise, delivering efficient solutions

• Delivered orders promptly, providing courteous and professional service• Managed multiple deliveries simultaneously, optimizing routes for efficiency• Developed strong time management skills by adhering to tight delivery schedules

Salem, Massachusetts, United States

• Conducted laboratory procedures, maintained equipment, and ensured quality control adherence• Collaborated with medical staff to communicate results and address inquiries promptly• Facilitated interdepartmental communication, coordinating with ER nurses for patient test inquiries• Accessed and managed confidential patient records, adhering strictly to HIPAA regulations

• Monitored and ensured the safety of all patrons, responding swiftly to emergencies• Provided excellent customer service, assisting visitors with facility information and safety guidelines• Maintained focus and composure in high-pressure situations

Haverhill, Massachusetts, United States

Salisbury, Ma

• Supervised and trained staff, ensuring smooth daily operations and high customer satisfaction• Efficiently handled customer complaints and issues, maintaining positive experiences• Managed cash handling and daily financial reports with accuracy

Bachelor Of Science - Bs, Psychology, 3.7

Activities and Societies: Commonwealth Honors College, Nu Rho Psi• Studied Psychology with a Neuroscience track, providing a broad.

High School Diploma