Benjamin Pfister Email & Phone Number

Lincoln, Ne, Us

Lincoln, Nebraska Area

• Acted as primary point of contact between remote clients and internal Nelnet resources to assist clients servicing both commercial and direct loans, focusing primarily on servicing and resolving issues related to the hosted AS/400 database platforms.• Provided proficient customer service by acting as an advocate for the client in order to enhance the customer experience in circumstances including but not limited to promoting workarounds, enhancements, loan transfers, and correspondence between external clients and internal resources.

Lincoln, Nebraska Area

• Substantially enhanced the Care Center customer service experience through consistent exceptional customer service and raising performance benchmarks on documented customer feedback.• Acted as triage for emergency situations including but not limited to outages, system failures, transmissions errors, and server reboots for Nelnet, Inc. and all of its subsidiary divisions. • Provide administrative end-user support for VPN networks, IM and WebEx clients, AS/400 database systems, Active Directory, .NET framework systems, SharePoint sites, and proprietary internal tools including utilities for Human Resources, the Total and Permanent Disability (TPD) program, and the GuaranteePro (GPro) system.

Lincoln, Nebraska Area

• Significantly increased productivity and accuracy by creating an Access database to track customer information and to organize the various services offered with associated costs for invoicing purposes.• Improved internal control by designing an Access database to track refunds and perform reconciliation for ResumeEdge and EssayEdge, including deliverables.

Lincoln, Nebraska Area

• Minimized risks for national clients such as Blue Cross/Blue Shield, WellPoint, and Coventry by providing critical insight as to the overall health status of their prospective senior citizen customers by developing customized solutions based on health risk assessment (HRA) surveys.• Processed incoming enrollment data files for national clients’ regional subsidiaries including uploading data files into a local database and generating HRA surveys.• Employed advanced knowledge of SurveyPoint database and understanding of data processing requirements based on a client-centric approach.• Additional technologies utilized included SQL-based databases, metafields and data structures, related applications, and form design in addition to general analytical, statistical, and survey procedures. • Ensured compliance with federal regulations while increasing productivity by creating databases that would automatically remove duplicate respondents; by law, senior citizens are subject to only one survey annually.• Replaced legacy process of manually de-duplicating records.• Provided improved efficiency by configuring the databases to convert the incoming data files from the client’s format of preference (i.e., fixed-width, Excel, or delimited) and parse the files into a fixed-width text file compatible with the survey system.• Significantly improved information available to clients by developing a new reporting format for the Payer Solutions division that allowed inclusion of custom questions previously inaccessible through the reporting system.• Facilitated an increased knowledge base by compiling software and hardware manuals. • Collaborated on the development of a customized flat file (vertical file) system for Coventry Healthcare, involving a 6-month development process.

Lincoln, Nebraska Area

• Provided accurate, up-to-date financial information to Allstate’s Lincoln Benefit Life customers and agents in a fast-paced work environment.• Effectively utilized technological resources to answer policy questions and inquiries on annuities, tax implications, other product information, and application status.

Associate Of Arts And Sciences (A.A.S.), Computer Programming

Utilized multiple applications in development of computer software, including Microsoft Visual Studio, Java, MySQL, HMTL and CSS..

Bachelor Of Arts (B.A.), Psychology